Job Location: Singapore

Company description

Diversity Statement

About the Role:

Main Responsibilities:

• Be the primary interface and reference point for the trade on all Famous Amos related business
• Contribute during forecasting, in order to maximize sales by ensuring quality/freshness, to manage reallocation of customer quantities, finding solution of specific critical aspects related to co-packing and transportation, managing fake products and para import in case there are quality issues
• Lead projects with freshness/quality improvement objective, support local functions for the Product Data Sheet requests, ensuring the correctness of the information, in cooperation with other relevant functions
• Manage quality related aspects in food, e.g. retail stores Pop Up stores, Flagship Stores or similar
• Cooperate with Supply Chain team in warehouses and transport management regarding implementation of objectives, framework requirements, technical specifications and evaluation criteria defined by FSQ
• Supports Supply Chain team in new warehouses scouting and selection, by ensuring that minimum quality standards are guaranteed
• Support in contractual negotiations regarding the setting of quality/freshness conditions by deriving and monitoring minimum parameters to be ensured by logistics providers.
• Plan and perform audits, including remediation planning and follow-up
• Contribute to the identification of initiatives regarding returns management for the optimization of stock management and correct identification and execution of destruction activities on returned products
• Monitor Forecast Accuracy and Central Planning Service Level according freshness issues
• Cooperates with local business unit functions for co-packer related activities, within the scope assigned, and central team to oversee quality on commercial copackers
• Support to report monthly and BU relevant time periods on overall quality performances
• Promote quality KPIs system, monitor progress vs target for, Freshness, Transit time (gate-in, gate-out) , Value Chain Stock and Complaints (consumers and customers)
• Act as local point of reference for shelf-life optimization and harmonization according to FSQ indications
• Provide feedbacks regarding improvements quality specifications and methods
• Drive projects/initiatives objectives and key strategies defined by the RQM for the country, keeping with commercial quality priorities
• Contribute to identification of optimal timing quantity for sell-in, both at Ferrero and distributors/trade warehouse level and optimization of volumes (in case of promotions: orders rather than forecast, elimination of SKUs generating returns above certain limits)
• Manage withdrawal / recall process in accordance with relevant Group documentation and guidelines
• Support at local level, all necessary quality activities required for the certification of Promotional Items and ensure co-ordination of relevant functions.
• Support in maintaining and applying ID MUI Halal certificates for ID market boost plan, coordinate with Halal agency and Ferrero plants for the related work

Who we are looking for:

• University degree in food science, food chemistry, analytical chemistry
• Relevant, sound and sustained commercial experience of FMCG (food) business
• Good knowledge of the production technique and quality standards for food industry (e.g. ISO9000/9001, ISO22000, GMP, HACCP)
• Hands-on analytical experience, either in an analytical lab or in food manufacturer quality assurance department. Experience in line quality control of high manual production
• Analytical skills, independency, high attention to detail
• Good communication and stakeholder management skillset, with proven ability to create new solutions to business challenges
• Strong problem-solving skills, with priorities set up and result orientation
• Strong MS Office skills, SAP is considered a plus
• Fluency in English, any other language is considered a plus

How to be successful in the role and at Ferrero: