South Africa Job Openings
iKhokha
Cash Advance Specialist
Umhlanga
FULL TIME
September 19, 2024
i Khokha is a place where chance takers become change makers. At i Khokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.
Job Description
i Khokha is on the lookout for the next Cash Advance Specialist to join our growing team.
We're searching for a professional, analytical person with a flair for customer service and the ability to close a deal.
It doesn’t just end here, read more below…
So, what will you do?
- You will be responsible for empowering existing merchants to utilize cash advances to further grow their businesses.
- Educate merchants on the various ways to use and accept cash advance in a hassle-free and customer centric manner.
- Call customers that are identified by the business as well as field inbound calls from interested merchants.
- Liaise with our finance partner as well as our internal finance department to resolve Cash Advance customer queries.
- Maintain favourable merchant relationships by understanding financial needs of the customer and applying sales techniques to close loan deals
- Increase merchant loyalty through efficient handling time across CRM platform and telephonically
- Interact with escalations of merchants daily, responding to their questions or concerns and guiding them to the appropriate service
- Provide unsurpassed customer experience to promote retention and loyalty
- Achieve positive reviews on social media platforms
- Introduce and educate merchants on how to utilize cash advance and describe all benefits
- Conduct courtesy calls and educate merchants on how to pay up existing offers to requalify for additional offers
- Ensure technical issues are resolved
- Ensure attention to detail when capturing merchant information efficiently and accurately
- Complete daily, weekly, monthly reporting
- Escalate urgent queries that require input from senior management
- Ensure proper escalations when any systems or tools are down and that proper communication is rendered to the Team Leader and Line Manager
Qualifications
- Minimum of a matric qualification.
- 1 – 3 years call centre experience with exposure to CRM platforms in a Sales &Service environment.
- Loan product exposure (Advantageous)
- Experience in Upselling and Retentions (Advantageous)
- Excellent written and verbal communication skills with a specific focus on customer service and sales. Data capturing and detail orientation with a good understanding of technical support along with basic accounting exposure. Proficient in use of Microsoft apps.
- Sales, Technical Support, Customer Service & Loan Officer
Additional Information
Perks of joining the Tribe
- Work in a high-growth company with tangible results you're accountable for.
- Enjoy hybrid, remote, and in office work models.
- Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
- Visionary leadership.
- Seize the opportunity for study leave.
- Access to on-demand learning at your fingertips.
- Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.
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