South Africa Job Openings
Sanlam
Head: Human Capital Technology & Talent Intelligence: Group Office
Bellville
FULL TIME
October 8, 2024
Who are we?
Sanlam was established as a life insurance company in South Africa but has since transformed into a diversified financial services group that operates across the African continent, India, Malaysia and selected developed markets, with listings on the Johannesburg, A2X and Namibian stock exchanges. In 2018 the Group celebrated its centenary as well as 20 years since demutualisation and listing in South Africa and Namibia. Sanlam is one of the largest internationally active insurance groups in the world with a presence in 31 countries and has the biggest non-banking financial services footprint on the African continent.
The Group's five business clusters (Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz and Santam) house the Group's business operations. The Group Office provides strategic direction and support to the five clusters, assisting them in realising their strategies and meeting their business objectives. The Group Office is responsible for governance and for the Group's centralised functions, which include: Finance, Actuarial and Risk Management, Strategy, Human Resources, Market Development and Sustainability.
What will you do?
This role will be accountable for the human capital (HC) digital transformation strategy within Sanlam Group, overseeing aspects of the HC technology and digital transformation journey, from opportunity planning and budgeting to people management, reporting, vendor management, and execution. The role will lead Sanlam Group’s HC technology which includes SAP Success Factors and intelligence transformation implementation efforts to optimise Sanlam Group’s HC capabilities and enhance the employee experience lifecycle in relation to technology. The role is considered to be a key pillar within Sanlam Group’s HC landscape given the need for technology and intelligence to accelerate Sanlam Group’s HC ability and presence in the market. Thus, a future-focused approach will be required, which includes the ability to seek out opportunities that maximise efficiencies within Sanlam Group’s HC technology and intelligence space, manage relevant end to end change management efforts, as well as proactively implement continuous improvement initiatives from a HC technology and intelligence viewpoint.
What will make you successful in this role?
Accountable for optimal technology selection, maintenance, adoption and utilisation to enable seamless integration and efficiency in Sanlam Group’s HC processes with minimal errors.
Own and drive technology implementations and augmentations that maximise useability, adoption, the workforce digital journey, and optimises the user experiences in a landscape of constant complexity.
Lead continuous improvement processes based on the understanding of existing and emerging technology trends to ensure that the function’s operations are future-focused and competitive.
Deliver value-add HC data and technology solutions with speed, maximum impact, and minimal delay.
Responsible for swift query resolution and can minimise downtime during any potential technology crash through efficient resolution tactics, within a limited timeframe.
Ensure 90% uptime of HC technology solutions at all times, in order to maintain reliable client service streams in terms of HC technology and intelligence solutions.
Implement Sanlam Group’s HC data and analytics reporting practices through the use of technology solutions, which are aligned to desired Sanlam Group’s HC metrics.
Own and drive technology implementations and augmentations that maximise useability, adoption, the workforce digital journey, and optimises the user experiences in a landscape of constant complexity.
Lead continuous improvement processes based on the understanding of existing and emerging technology trends to ensure that the function’s operations are future-focused and competitive.
Deliver value-add HC data and technology solutions with speed, maximum impact, and minimal delay.
Responsible for swift query resolution and can minimise downtime during any potential technology crash through efficient resolution tactics, within a limited timeframe.
Ensure 90% uptime of HC technology solutions at all times, in order to maintain reliable client service streams in terms of HC technology and intelligence solutions.
Implement Sanlam Group’s HC data and analytics reporting practices through the use of technology solutions, which are aligned to desired Sanlam Group’s HC metrics.
Detail Deliverables
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Digital Transformation Strategy Implementation
- Lead the execution of Sanlam Group’s HC digital strategy for the hire to retire employee life cycle to maximise efficiency, value, and cost optimisation for technology related HC processes for Sanlam Group.
-
Technology Stack Management and Pro-active Enhancement
- Oversee and manage the HC technology practice within Sanlam Group in terms of identifying, maintaining, augmenting current technology solutions and best practices to maximise efficiency and quality of HC data and intelligence.
- Implement comprehensive intelligence practices to gain a holistic understanding of past data, as well as enable accurate predictive analytics for workforce intelligence
-
Reporting, Analytics and Presentations
- Develop reports and present required business cases, opportunities, the function’s journey, and new concepts at relevant Steering Committees (i.e. monthly, bi-weekly and ad-hoc) and at HC leadership sessions to inform decision making related to this function.
-
Stakeholder Engagement
- Develop and maintain relationships with key internal and external stakeholders to collaborate on metrics, goals and business reviews for effective HC technology and intelligence sustainability and effectiveness.
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Governance
- Ensure compliance from a HC technology and intelligence viewpoint by overseeing that all HC technology and intelligence activities within Sanlam Group, including within IT change management activities, are conducted in a compliant and ethical manner, by articulating and implementing compliance practices and controls that ensure adherence to all relevant regulations, standards and policies.
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Technology Vendor Engagement
- Manage service level agreements with vendors timeously to ensure cost-effective service delivery, minimise errors and downtime.
- Monitor vendor service efficiency and establish continuous improvement practices for vendor delivery to maximise vendor service efficiency and quality.
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Team Leadership
- Provide leadership, coaching and direction to the team to drive a high-performance team culture.
- Emphasise and implement strong team culture, well-being, ethics, and adaptability practices to ensure a supportive, inclusive and efficient team environment.
Qualification and Experience
- Bachelor's degree with at least 10 years' experience in leading strategy and technology in a large organisation
- A post-graduate qualification will be advantageous
- Strong SAP and systems framework
Knowledge and Skills
Business and trend analysis
Business Requirements Definition
Business Knowledge
Business application management
Architecture models
Personal Attributes
Manages complexity - Contributing strategically
Optimises work processes - Contributing strategically
Organisational savvy - Contributing strategically
Plans and aligns - Contributing strategically
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as Mi Way and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Being resilient - Contributing strategically
Collaborates - Contributing strategically
Cultivates innovation - Contributing strategically
Customer focus - Contributing strategically
Drives results - Contributing strategically
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
The closing date for applications is 21 October 2024
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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