Job Advert Summary

To design, implement and manage an end-to-end legal recoveries capability that is recognised as a valuable and strategic function of the Land Bank. The function should maximise cost effective recoveries thereby supporting retail and business and corporate banking strategy. Maintains acceptable Non-Performing Loans (NPLs) percentage in relation to the loan book. To manage legal risks of the Bank. To manage the legal recoveries process as well as external service providers’ performance. To draft and vet various types of agreements pertaining to the legal recovery process.

Key Performance Areas

1. Legal and Solvency Strategy development and overseeing the legal recovery process including insolvency and debt collection

• In alignment to the corporate plan develops, implements and maintains the legal recovery and insolvency strategies to maximise recoveries and minimise NPLS’s
• Manage various functions within Legal Recoveries in order to maximise cost effective recoveries.
• Determine what write-off is appropriate and is in the best interest of the Land Bank.
• Develop, implement and enforce right-off processes and related policies.
• Manage and monitor the matters that are referred to attorneys and debt collectors as well as for liquidation
• Manage the insolvency process including validation of claims and liquidation of them and distribution accounts
• Monitor and evaluate the performance of the appointed panel of attorneys.
• Manage the relationship and performance with the Debt Review panel of outsourced service providers, track vendor compliance against the SLA and contractual and legislative requirements
• Identify effective risk controls and put proper risk control assessment in place and reviewed annually
• Document that risks controls are operating effectively and if not that appropriate, corrective actions are taken

2. Management of stakeholder relations

• Oversee and manage the flow of relevant information to best inform stakeholders as to the status of the portfolio or individual clients within the portfolio
• Where appropriate generate feedback to stakeholders to improve future risk decisions and ensure past mistakes are prevented
• Drives stakeholder alignment and satisfaction utilising sound stakeholder management techniques
• Maintain relationships with external service providers (attorneys; debt collectors, etc.) and handle their queries timeously.
• Maintain relationships with clients.
• Maintain relationships with the relevant government departments (DRDLR, DAAF, etc.)
• Maintains good communication and reporting lines with branches.
• Respond timeously to internal and external customer queries

3. Reporting and information systems

• Manco reporting – detailed reports on amounts recovered and NPLS as well as cost effectiveness
• Credit Risk operations (CROM) reporting – identifying and highlighting from a recoveries and NPL perspective
• Exco reporting – high level reporting on overall recoveries and NPLs as well as high value litigation matters
• Quarterly business reports Maintain and enhance the system to suit business needs and support efficiencies
• Complete monthly audit assessment to ensure all required documentation / agreements / correspondence is in place to facilitate a clean audit result.

4. Departmental and People Management
Performance Management

• Analyse the business plan to determine the applicable deliverables and targets
• Compile the Performance Management documentation in collaboration with the staff member in terms of:
• Job Profile requirements
• Key Performance Areas
• Personal Development Plan
• Conduct performance planning session and Track and monitor performance in accordance with performance contracts
• Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary

Capacity Planning

• Determine the human resource requirements, in accordance with the expected deliverables and current capacity
• Secure the human capital requirements to ensure that deliverables will be met in accordance with the expected targets
• Set and achieve employment equity targets.
• Minimise staff turnover
• Lead the department in such a manner as to foster innovation and technological excellence.
• Demonstrate behaviour aligned to the corporate Land bank values
• Equitable distribution of responsibilities and accountabilities and plan appropriate human capacity and full utilisation for projects under management

Financial Management

• Develop and manage budget
• Manage expenditure and ensure no fruitless expenditure
• Adhere to financial guidelines and thus ensure proper control over expenditure
• Pursue divisional targets and manage the financial health and stability of division

Preferred Minimum Education and Experience

Critical Competencies

Additional Requirements