Customer Service and Support

Job Title:
Inbound Sales AdvisorJob Description
Are you passionate about sales and customer service? Do you thrive in a fast-paced environment? Concentrix is searching for individuals with previous sales experience to join our inbound sales team in our vibrant Durban Office.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

As an Inbound Sales Advisor, you’ll need to be self-motivated and target driven with a contagiously positive attitude to troubleshoot and resolve customer requests via multiple platforms, ultimately ensuring that they have had a pleasant customer experience.
If you pride yourself on efficiency and productivity then this is your calling. Put those people skills to the test and grow your career by applying today!

What you will do in this role

• Assists with inbound calls
• Provide customer service (billing) to TV, Internet, and Voice subscribers.
• Process payments, provide payment options; provide explanation of the bill, upgrading services (premium channels), and give adjustments & credits when necessary
• Need to pitch and close sales
• Posses the ability to retain customers utilizing the value, benefits and product plans available to the account.
• Availability to work shifts in a 24/7 environment (Essential)

Your qualifications and experience
Concentrix is a great match if you have:

• Matric
• Clear criminal record
• English Proficiency both written and spoken
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Ability to type 26 wpm
• Attention to Detail
• Minimum 6 Months experience within a call centre (Local/ International),
• Must have worked in a customer service department dealing with technical or Billing queries or,
• Must have sales (Inbound/ Outbound) or,
• Retentions or,
• Upsell

What’s in it for you

• A competitive monthly salary of R7,500
• Fantastic Employee Assistance Programme (EAP)
• Medical Aid for Main Member/ Medical Insurance for employee and two dependents
• Subsidised transport
• FREE Learning and Leadership Development programmes that will lead you further along your career journey

Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga RidgeLanguage Requirements:
Time Type:
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