South Africa Job Openings
Wilderness
Intermediate Operations Specialist - Retail
Johannesburg
FULL TIME
October 15, 2024
- This position is based in Johannesurg or Cape Town, South Africa.
- Develop Stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.
- Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date.
- Reconfirm all services as per the Wilderness Safaris Terms & Conditions
- Keep updated with all WS and AP product updates, as well as technology updates
- Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
- Maintain booking file (electronically) which has been processed by the Travel Designer
- Escalate complaints that could negatively affect long-term relationships, to relevant Managers
- Feedback to all properties where guests are due to travel to mitigate complaints down the line
Qualification:
- Matric certificate – with maths (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality.
- 3 years’ experience in travel design or operations in Travel & Tourism/ hospitality.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
- Proven English literacy.
- Working knowledge of Tour Plan and WISH or similar booking/operating system. Excellent product and geographic knowledge on Southern & East Africa.
- General product knowledge on Southern and East Africa.
- Personal or educational travel experience advantageous
- Excellent communication skills in English, both written and oral
- Excellent attention to detail and accuracy in data capturing.
- Foreign language skills advantageous.
Personal Abilities:
- Team worker, service and result oriented
- Precise, organised and good communication skills
- Ability to work under pressure without compromising accuracy.
- Ability to pace oneself and prioritise demands.
- Team worker and ability to interface with various departments.
- Good follow up skills.
- Consistent approach to quality and output.
- Good administrator and professional in all dealings.
- Dedicated to customer satisfaction and wanting to “go the extra mile”.
- Self-starter with high energy levels.
A passion for wildlife and a commitment to sustainability and conservation.
Apply for this position with us on Whats App. Simply send the word ‘Hi’ to +260761166303
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