South Africa Job Openings
Wilderness
Senior Operations Specialist
Johannesburg
FULL TIME
October 15, 2024
PRIMARY PURPOSE
To fill a full operations role in the booking process, firstly as a support to the Travel Designers but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors.
Detailed Responsibilities
Qualification:
Personal Abilities:
A passion for wildlife and a commitment to sustainability and conservation.
Apply for this position with us on Whats App. Simply send the word ‘Hi’ to +260761166303
To fill a full operations role in the booking process, firstly as a support to the Travel Designers but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors.
-
This position is based in Johannesurg or Cape Town, South Africa.
- Develop Stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.
- Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date.
- Reconfirm all services as per the Wilderness Safaris Terms & Conditions
- Keep updated with all WS and AP product updates, as well as technology updates
- Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
- Maintain booking file (electronically) which has been processed by the Travel Designer
- Escalate complaints that could negatively affect long-term relationships, to relevant Managers
- Feedback to all properties where guests are due to travel to mitigate complaints down the line
Qualification:
- Matric certificate – with maths (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality.
- 4-5 years’ experience at a Senior level.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
- Proven English literacy.
- Working knowledge of Tour Plan and WISH or similar booking/operating system. Excellent product and geographic knowledge on Southern & East Africa.
- General product knowledge on Southern and East Africa.
- Personal or educational travel experience advantageous
- Excellent communication skills in English, both written and oral
- Excellent attention to detail and accuracy in data capturing.
- Foreign language skills advantageous.
Personal Abilities:
- Team worker, service and result oriented
- Precise, organised and good communication skills
- Ability to work under pressure without compromising accuracy.
- Ability to pace oneself and prioritise demands.
- Team worker and ability to interface with various departments.
- Good follow up skills.
- Consistent approach to quality and output.
- Good administrator and professional in all dealings.
- Dedicated to customer satisfaction and wanting to “go the extra mile”.
- Self-starter with high energy levels.
A passion for wildlife and a commitment to sustainability and conservation.
Apply for this position with us on Whats App. Simply send the word ‘Hi’ to +260761166303
New Job Alerts
Global Travel Alliance SA
Accounting and Finance Intern
Cape Town
FULL TIME
November 19, 2024
View Job Description
Home Concept Furniture
Dealer - Agent for Kitchen Cupboard Solutions
Bloemfontein
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Ampath Laboratories
Senior Technologist: Clinpath - Linksfield Gen Lab
Johannesburg
FULL TIME
October 9, 2024
View Job Description
Amazon Web Services South Africa Pvt Ltd
Senior Solutions Architect
FULL TIME
October 9, 2024
View Job Description
Knight Piesold Consulting
Senior Rock Mechanic Engineer
Pretoria
October 9, 2024
View Job DescriptionSee What’s New: Wilderness Job Opportunities
Wilderness
Senior Operations Specialist - Latin
Sandton
FULL TIME
November 7, 2024
View Job DescriptionWilderness
Group Biodiversity Coordinator
Johannesburg
FULL TIME
October 18, 2024
View Job DescriptionWilderness
Intermediate Operations Specialist - Retail
Johannesburg
FULL TIME
October 15, 2024
View Job DescriptionNew Job Alerts
Global Travel Alliance SA
Accounting and Finance Intern
Cape Town
FULL TIME
November 19, 2024
View Job Description
Home Concept Furniture
Dealer - Agent for Kitchen Cupboard Solutions
Bloemfontein
FULL TIME
November 19, 2024
View Job Description