Founded in 1996 in South Africa and identified in London Stock Exchange’s ‘1000 Companies to Inspire Britain’, M&S Logistics is a global tank container operator specialising in the intermodal transport of bulk liquids with a fleet size of over 9,000 tank containers. The company’s headquarters is in the UK with offices in the Netherlands, Singapore, South Africa, the United States of America, China, Dubai, Thailand, India, Korea, France and Germany with further office openings planned for next year.


Job Title: Customer Operations Coordinator
Site: Cape Town (Europe team)
Hours: 37.5 per week

The purpose of this role is:-

To coordinate activities of import and/ or export shipments globally by providing exceptional customer service through focusing on the individual directly or through the support of the team members, promoting long-term customer relationships and customer loyalty.

What you will do:-

• Assist in addressing any customer complaints that might arise from daily operations.
• Back-up work in case of absence from anyone in the team
• Work with Supervisor on any claims that arise from any of your customers / vendors.
• Work with Supervisor on any Incident and Accident reporting.
• Ensure all Operational Relationships and KPIs are met for the relevant customers and or vendors.
• Responsible for daily operations and Operations KPIs.
• Ensure customers are always notified in a timely manner on any operational issues that pertain to any of their relevant orders. Make sure this is followed up on a daily basis until resolved.
• Ensure that all Business Reports / Work Processes (Exceptions; Follow-ups; Un-invoiced; Demurrage) are completed in line with the regional KPIs.
• Ensure all Queries (Issues relating to Accounts Payable Errors) are completed and in line with the KPIs
• Ensure all Disputes (Issues relating to Accounts Receivable Errors) are completed and in line with the KPIs
• Ensure any additional costs are proactively communicated to the customers. With a key focus on additional cost billing. (Imports and exports). Ensure this is billed out in a timely manner and in line with the Standard Cost agreements in place.

What you will bring:-
Working knowledge of ADR and IMDG regulations and experience with Microsoft Office functions. Prior experience of working in the international transportation or logistics industry. Good IT, verbal and written skills are essential to the role as well as a high level of attention to detail in all your work. To support the company’s values and behaviours, the candidate should be a good team player with a professional work ethic, presentation and character.

What you will receive:-

• A competitive salary
• Discretionary bonuses
• 25 days holiday, plus statutory holidays
• Your birthday is important, so you get the day off!
• A caring, friendly, family culture with strong values
• Flexibility to balance home and work
• The chance to work in a multicultural environment
• Potential opportunity to travel with work
• A medium-sized company where you are known and valued
• Investment in your training and development

Assessment for this role will be:-


CV
Competency-based interview
Role-based assessment (Maths/Excel)

We welcome you to an international environment with an enthusiastic and dynamic team located in our existing office in Cape Town, with strong links to our global office locations.

Do you feel this role is for you? Please don’t hesitate to send in your application as soon as possible.

Please note that the candidate needs to live within commuting distance of our Cape Town office.

A Person Specification and Job Description can be provided on request, or you can view these on our website (https://www.tankcontaineroperators.com/home/recruitment/).

We are an equal opportunities employer.

No recruitment agencies please.