The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop
solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.
An exciting opportunity exists for a Technician Level 3, Road at CIRO in Kwa-Zulu Natal

Line Manager: Technical Manager

Job Specification:
Key Performance Areas:

• Repair faulty equipment
• Fault Finding – Intermediate to Advanced, mechanical, electrical, hydraulic & software related
• Testing all equipment to ensure it is mechanically, aesthetically, and functionally acceptable
• Calibrating and programming of equipment to ensure the right quality of coffee products is produced
• Install beverage equipment and test with using the product before leaving the customer
• Upliftment of equipment if faulty
• Clearly communicate fault on equipment and corrective action taken to Manager on site
• Inform field service coordinator or technical support manager of updates or returns
• Escalate any problems like wrong address, site not ready, no product, to the Team Supervisor immediately
  
• Preventative checks and repair on equipment when necessary

General:

• Required to do tool checks where applicable
• Perform any other tasks as instructed by Technical Manager or Supervisor
• Operational assistance and guidance to customers on equipment
  
• Promote company ethics and values at all times.
• Announcing yourself to the management of establishment with explanation for purpose of visit
• Work overtime / standby as required from time to time
  

Technical Duties:

• Stripping, descaling & cleaning of spares, taps, boilers and other parts
• Reassembling of spares & selected equipment
• Perform pre-delivery inspections on equipment
• Repair faulty equipment with minimal input from technical support
  
• Program machine parameter when necessary
  
• Calibrate machines when necessary
• Perform basic software upgrades on equipment
• Testing end product by tasting
  

Administrative Duties:

• Fill in consumption sheets
• Complete & hand in R-Calls (Repeat calls)
• Complete & hand in time sheets
• Complete & hand in tool checks
• Complete overtime sheets and leave applications
  
• Keep equipment manuals up to date

S.H.E. Responsibilities:

• Keep own work area clean, neat & safe at all times
  
• Wear relevant protective clothing
• Only use tools trained on & signed off by Workshop Supervisor
• Consider the possible risks of the activities in the warehouse
• Be familiar with emergency procedures and Exit points
• Good understanding of the risks of equipment, electrical, high temperature, pressurized vessels, sharp edges, lifting Techniques and dangerous chemicals
  

Additional Responsibilities:

• Time management
• Responsible for spares and tools
• Promote company ethics and values at all times.
• Full responsibility of own quality of workmanship
• Be cost-conscious when selecting replacement spares during repairs

Knowledge Required:

• Basic knowledge of Coffee extraction through equipment variants
• Technical service and repair experience Intermediate Electrical 220v/380v knowledge
• Intermediate to advanced understanding of a Multimeter
  

Qualifications and Experience:

• Matric essential – Grade 12
• Electrician qualification – Advantageous
• Certification in relevant required coffee equipment – advantageous
  
• Must have previous working experience on coffee machines and or vending machines
• Code 10 Drivers
• Minimum 2 years driving experience