Customer Service/Support

Job Advert

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
As an Sales Advisor, you’ll need to be self-motivated and target driven with a contagiously positive attitude to troubleshoot and resolve customer requests via multiple platforms, ultimately ensuring that they have had a pleasant customer experience.
After applying, you'll be sent a link to complete a quick online chat-based interview. Completing and passing this step is essential for shortlisting.
If you pride yourself on efficiency and productivity then this is your calling. Put those people skills to the test and grow your career by applying today!
What you will do in this role

• Establish customer requests and expectations, offering efficient and accurate resolution
• Manage multichannel interactions (e.g. voice, email or chat) to ensure a consistent customer experience
• Champion better brand experiences for our customers and clients by upselling and recommending client products, services and solutions
• Process payment information with high security and integrity

Your qualifications and experience
Concentrix is a great match if you have:

• A matric certificate
• A minimum of 6 months experience working in a contact centre
• 6 months outbound Sales experience
• Clear communication skills with accurate spelling, grammar, pronunciation skills (B2 Level or higher)
• The ability to work in a fast-paced contact centre environment with high call volumes
• Knowledge of phone and key board functions and are generally computer and tech savvy
• Active listening skills and are customer centric focused

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you

• A competitive monthly salary of R7,166
• Fantastic Employee Assistance Programme (EAP)
• Medical aid for main member
• Subsidised transport
• Group life cover
• FREE Learning and Leadership Development programmes that will lead you further along your career journey

Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.