Field Process Engineer – ALD & EPI
Location: Icheon, Korea (이천)

The Role

ASM is currently recruiting for the position of Field Process Engineer in our Sales and Service business function based in Icheon, South Korea. As a Field Process Engineer, you will report directly to the Director/Manager Field Process and be responsible for delivering exceptional service and value that exceeds our customers' expectations.

Key Responsibilities

Customer and Process Support:

• Proactively anticipate future customer needs and understand their perception, along with the associated business impacts. Utilize your in-depth process knowledge to effectively resolve customer issues.
• Foster strong customer relationships by developing and implementing processes that consistently surpass customer expectations.
• Negotiate and influence the opinions of others, both internally and externally, while demonstrating sensitivity to the audience.

New Product Development and Introduction Support:

• Lead Joint Development Program (JDP) and Joint Evaluation Program (JEP), utilizing your extensive process knowledge and effective communication skills with internal and external stakeholders.
• Provide guidance and leadership to reporting managers in the areas of long-term program strategy and process design.

Lead the R&D JDP, HVM JEP Process-related Technical Escalation Process:

• Act as the primary owner of process parts, driving quick resolutions for process-related issues that impact customer uptime.
• Build and develop a team of capable problem solvers who can work independently and collaboratively with other functional groups.
• Ensure visibility to all technical stakeholders and prioritize process-related and technical escalations as top business priorities.

Key Requirements

• Holds a MS or Ph D degree, preferably with a focus on ALD, EPI
• Minimum of 3+ years of relevant work experience in the semiconductor equipment industry, preferably in ALD/CVD or Epitaxy (EPI)
• Strong knowledge of the semiconductor industry and awareness of trends associated with our customers' environments, enabling the development and deployment of effective customer solutions.
• Experience in building, leading, and growing technical support offerings, including expertise in remote monitoring.
• Skilled in managing teams that support complex instrumentation, applications, and informatics through phone and on-site customer interactions.
• Demonstrated ability to self-direct and prioritize effectively in a fast-paced environment.
• Excellent verbal and written communication skills in both Korean and English, including the ability to present effectively to large groups and stakeholders.
• Detail-oriented with a proven ability to make decisions focused on problem-solving.
• Proficient in driving process improvements and achieving results through influence and facilitation in a globally distributed, matrixed operating environment.