South Korea Job Openings
Thermo Fisher Scientific
Customer Service Specialist
FULL TIME
November 14, 2024
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges.
Location: Suseo -Seoul, South Korea
What will you do:
- Connects with customers and establishes rapport to have a thorough understanding of needs, expectations and requirements in order to help our customers achieve their goals and meet our service level agreements.
- Order fulfillment : processes quotations, orders, returns, replacements, debits and credits accurately and timely.
- Responds optimally and efficiently to customer inquiries within appropriate time frame ranging from orders, product availability, pricing, shipping, billing, documentation (proof of delivery, terms of contracts etc.), marketing promotions and sample requests.
- Attends and handles customer complaints, logs the complaint data in system and following through to ensure complete closure within appropriate time frame.
- Reviews all open sales orders and backlog, follows up with relevant supply site contacts to ensure on-time shipments. Advises customers of product delinquency and proposed recovery dates.
- Handles called out customer problems. Resolves problems through root-case-analysis of situations and experience to resolve the best use of approach and resources.
- Identifies process gaps and issues, recommends process improvements and system enhancements for enhanced efficiency.
- Plans, prioritizes and advises work flow and project assignments, ensuring all work is properly distributed across team.
- Further partnership and builds a safe environment which encourages and establishes trust.
- Guides, advises and monitors efficiency and productivity to ensure the following service standards and key performance indexes (critical metrics) are met
– Ensures no unnecessary order holds and held orders to be released within the shortest time. Reviews all open sales orders and backlog; ensures thorough follow-up with supply sites for availability dates and advise customers of any product delinquency.
Customer Inquiries & Complaints – to be attended and responded;
- Any other administrative task as deemed appropriate by the Manager. Make joint visits with sales or marketing team as and when vital to solicit feedback and grow business relationship
- Ensures compliance to company policies and procedures (References SOPs, WINs, and approval processes) accurately and a good record of documentation maintained for audit purposes.
Requirements:
- A Diploma or Bachelor’s Degree in Engineering or Business.
- A proven track record (5+ years) in Customer Care or related roles involving extensive customer interaction.
- A confirmed understanding of Oracle/SAP.
- Proficiency in the English language.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one distributed team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, address sophisticates scientific challenges, drive technological innovation and support patients in need. #Start Your Story at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! http://jobs.thermofisher.com
Benefits:
We offer driven remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
New Job Alerts
WinWin Partners
Junior/Middle South Korea Affiliate Manager
FULL TIME
November 26, 2024
View Job DescriptionPecata Enterprises, Inc.
Textile Sourcing Specialist – South Korea (100% Woven Polyester)
PART TIME
November 26, 2024
View Job DescriptionThermo Fisher Scientific
Manager, Account Management
FULL TIME
November 26, 2024
View Job DescriptionThermo Fisher Scientific
Technical Sales Specialist, Cell Culture
FULL TIME
November 25, 2024
View Job DescriptionSerco North America
DOL VETS TAP: Employment Facilitator (Part time) -Osan, South Korea
PART TIME
November 25, 2024
View Job DescriptionLooking for similar job?
SAP
Solution Advisor Associate, DSC-SAP Academy for Customer Success-Korea (Hybrid)
September 20, 2024
View Job DescriptionSAP
Solution Advisor Associate, DSC-SAP Academy for Customer Success-Korea (Hybrid)
September 20, 2024
View Job DescriptionSAP
Sales Account Executive, SAP Signavio-SAP Academy for Customer Success-Korea (Hybrid)
September 20, 2024
View Job DescriptionSAP
Solution Advisor Associate, DSC-SAP Academy for Customer Success-Korea (Hybrid)
September 20, 2024
View Job DescriptionSAP
Sales Account Executive, SAP Signavio-SAP Academy for Customer Success-Korea (Hybrid)
September 20, 2024
View Job DescriptionSee What’s New: Thermo Fisher Scientific Job Opportunities
Thermo Fisher Scientific
Corporate Card Program Manager
Lagunilla
FULL TIME
November 22, 2024
View Job Description
Thermo Fisher Scientific
Accounts Payable Representative II
Lagunilla
FULL TIME
November 8, 2024
View Job Description
Thermo Fisher Scientific
ServiceNow Developer
Lagunilla
FULL TIME
October 22, 2024
View Job Description
Thermo Fisher Scientific
Accounts Payable Representative II
Lagunilla
FULL TIME
October 12, 2024
View Job DescriptionNew Job Alerts
WinWin Partners
Junior/Middle South Korea Affiliate Manager
FULL TIME
November 26, 2024
View Job DescriptionPecata Enterprises, Inc.
Textile Sourcing Specialist – South Korea (100% Woven Polyester)
PART TIME
November 26, 2024
View Job DescriptionThermo Fisher Scientific
Manager, Account Management
FULL TIME
November 26, 2024
View Job DescriptionThermo Fisher Scientific
Technical Sales Specialist, Cell Culture
FULL TIME
November 25, 2024
View Job DescriptionSerco North America
DOL VETS TAP: Employment Facilitator (Part time) -Osan, South Korea
PART TIME
November 25, 2024
View Job Description