• Accountable for creating high performing and focused technical teams across Afiniti to deliver every aspect of the customer implementation through to in-life technical performance
• To lead, plan and co-ordinate all customer implementation activity directly with the customer organization and across Afiniti, with a constant push on reduction of end to end delivery time whilst maintaining the highest quality outcome.
• Establish, strengthen , and enhance top-level relationships (CTO/CIO/CDO and other technical decision-makers) within each client account, becoming the trusted AI partner and garner interest in ATAB (Afiniti Technical Advisory Board) membership
• Create opportunities to position Afiniti as a leading Artificial Intelligence partner
• Investigate, listen and understand the customer in great detail, understand working practices and important challenges and with that context create further sales opportunities through the deployment of further Afiniti use cases and products.
• Accountable for continually improving relationship NPS with the customer technical teams
• Lead and manage customer crisis and escalation management processes
• Accountable for being the single point of contact across Afiniti for all technical and service related issues for your client base.

• Bachelors degree required and Minimum of 15 years experience
• Has directly managed large teams of 50+ FTE in a technical environment, including communication, negotiation and conflict resolution skills
• Experience in big data and data analytics is preferred.
• Experience with contact center telephony systems (either customer or vendor side) is preferred.
• Experience in network and network security technologies
• Understanding of security regulations i.e. Local Data protection laws ,PCI, SOX, GDPR etc
• Consulting or professional sales experience
• Demonstrate the ability to influence senior stakeholders both financially and strategically
• Displays high levels of self-awareness and emotional intelligence in all situations
• Authentic, transparent, considerate and works hard to create a winning team
• Possess breadth and depth technical understanding and have the ability to put technical issues into simply laymans terms
• Language Requirements: Fluency in both English and Korean is required.
• Preferred Qualifications: Candidates with hands-on experience are preferred, especially those who can delve into technical details.