The Company

• Kraken Technologies launched to market four years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimization solution (Kraken) to help them and their customers transition to a decarbonized future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.
• Octopus Energy Group is a global energy transition company touching nearly every point in the energy value chain. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 8 years of existence
• Kraken Technologies is growing rapidly, disrupting the incumbent tech landscape, with over 50 million end customer accounts contracted across 9 markets globally and managing the optimization of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success.
• We are tracking toward 100 million customer accounts on the platform by 2027.

Your Mission:

• A Client Implementation Lead is a shining example of the Kraken culture and way of working, believing in decision-making based on simplicity, customer benefit and efficiency. You'll play a pivotal role in guiding our clients through the intricacies of the Kraken Operating Model, building their understanding, leading workstreams whilst embedding skills and empowering them to operate effectively. From initial pre-build conversations to the transfer phase, your leadership will set the foundation for success. You’ll be driving a program of change that transitions the client into a new operating model, handling the pain points of change that comes with this and cultivating a new way of working that can ensure the operating model is a success.

• Champion the Kraken model! Live and breathe what we preach and be
• responsible for convincing clients that it’s the best way to run their business!
• Lead by example with the best practices and key behavioural principles to clients, emphasising their positive impact on both the organisation and its people

• Identify the best talent with a lens on reducing bias and championing diversity
• Be a key part of the client recruitment transformation!

• Thrive in a 1:1 setting working on development of senior client leaders and your team-members
• Provide bespoke advice and coaching to push clients to the next level.

• Be involved in high-level group programs focusing on Influential Management, Assertive Communication and Principled Decision-making among many others sections!

• Define a clear agreement for transitioning to the next phase
• Be curious in helping clients visualise their pain-points and commit to working with them to overcome it
• Build trustworthy relationships rapidly, pushing clients and your team to create positive transformations
• Provide psychological safety, encouragement, and coaching to empower both the client and the internal team to solve problems

What You'll Need to Have

• Fluent in both Spanish and English (written and spoken)
• Extensive experience in the Utilities industry (preferably in Spain)
• Able to be based in Oviedo and have the necessary visa / right to work in Spain
• Strong experience of leading aspects of operational transformation programmes, ideally in utilities
• Proven experience presenting to senior stakeholders with confidence
• Ability to understand what success looks like for the client
• A flair for influencing and natural ability to “sell” Kraken’s ways of working and promote it’s benefits
• Proven experience in building relationships and trust with the clients

Key Skills:

• Instil confidence in the ways of working, showcasing Kraken’s credibility and trustworthiness
• Work within the client to demonstrate tasks and platform usage
• Define a clear agreement for transitioning to the next phase
• Ability to train; onboarding and supporting the current team with improvements to embed the knowledge and skills within the client
• Set up key operational processes within the client, including scheduling, skills academy, and functional processes like billing
• Work with the client to create skills academy (up-skilling) programme and be involved in delivering leadership development programme, whilst always focusing on embedding the skills to the client
• Be curious in helping clients visualise their pain-points and commit to working with them to overcome it
• Utilise strong influencing skills to drive change, especially with resistant stakeholders and bad practices
• Build trustworthy relationships rapidly, pushing clients and your team to create positive transformations
• Provide psychological safety, encouragement, and coaching to empower both the client and the internal team to solve problems

Culture Fit

• Kraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people. To fit well at Kraken, you’ll also be:
• Passionate about helping clients (without them, we don’t exist)
• Passionate about technology (we are a tech business disrupting energy)
• Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
• Open-minded, flexible and adaptable (we are constantly growing, changing and evolving)
• Confident in decision-making
• Supportive
• Approachable and fun to work with
• Inclusive
• Resilient, working well under pressure
• Believe in big ambitions and small egos

• 
  Octopus Energy has a unique culture: we won the award for Best Company to Work For in 2022, on Glassdoor UK we were voted one of the 50 Best Places to Work in 2022 and our CEO, Greg, recorded a podcast about our culture and how we empower our employees. In France, we were awarded the Happy at Work label, and ranked eighteenth out of a total of 1,675 structures in the category of companies where employees find the most meaning.

• 
  We are an organization where people learn, decide and build faster. Where they work autonomously, with extraordinary people, on innovative projects. Employee profit-sharing, flex-office, excellent health insurance, soft mobility package, payment of part of the "pass navigo" (public transport pass) above the legal minimum, and even vacation days...we want your investment to be rewarded by benefits you really care about!