- Customer Experience Specialist -
What we do…
AML Analytics are world leaders in the testing and validation of sanction screening and transaction monitoring systems, used by regulated financial institutions for protection against the risks associated with financial crime. We also test the sanction screening and transaction monitoring systems of crypto exchange and virtual currency business.
Our innovative tests establish the effectiveness and the efficiency of sanction screening, and transaction monitoring systems to help traditional and non-traditional financial institutions meeting regulatory requirements, minimise exposure to financial crime risk and ensure robust detection systems are in place. We currently work with several of the largest banks in the world and we have tested many thousands of systems since our incorporation in 2010.
AML Analytics is an established and trusted technology company with a team of talented professionals delivering unrivalled Reg Tech and Sup Tech solutions to our customers. Our progressive research is shaping the future of the anti-financial crime and risk technology market through innovation.
What’s in it for you…
Do you want to make a difference, have a rewarding career and a great work/life balance?
Do you want ownership, to work with cutting edge technologies, have a voice, and be heard?
Do you want to improve yourself and the people around you, thrive in a team of open and forward thinkers?
Then look no further! Here is a few of the extra benefits there are working with us…
Key Responsibilities:

• Ensure Customer retention by developing and implementing customer engagement strategy.
• Maximise customer use of products and services.
• Embed the adoption of products and services aligning to customers objectives.
• Monitor the behaviour of our clients to identify non-regular use of products and propose suitable actions to ensure effective product use.
• Provide training to clients demonstrating the use of our platforms (such as – how to create tests, upload files and analyse results).
• Ensure excellent communication with clients, internal IT Teams and Sales Teams regarding product development, new or existing functionality.
• Provide Bespoke Regulatory Reporting.
• Identify opportunities to enhance revenue that customers may benefit from.

Requirements:

• Educated to degree level preferred.
• Excellent Communication and written skills.
• Previous experience in a customer facing role working with sales preferred.
• Previous experience in vendor-based services provided to financial institutions preferred.
• Data and logic orientated.
• Microsoft Excel: 2 years (required)

*A good level of English is essential for this position.
Personal Qualities:

• Strong interpersonal skills
• Thorough and accurate, paying great attention to detail
• Team player focused on customer objectives
• A “can-do”, flexible approach and a team ethic
• Highly organised and able to juggle numerous projects at once
• Willingness to “have a go” and take ownership
• Highly motivated with a genuine drive to learn about and understand our products and industry that we work in

What we offer:
Our new Technology Hub is located in Malaga, right in the city centre, and team members enjoy the following benefits:

• Healthcare Insurance
• Pool table and fancy coffee machine
• Flexible / hybrid working
• Limitless personal development opportunities
• Regular socials
• Ticket Restaurante
• Potential for a yearly bonus based on performance

With all these great benefits, we ask people to come into the office at least two days per week, so they can make the most of what we offer and mingle with the AMLA team.
If you are interested in a rewarding career at AML Analytics and have the relevant experience and skills, then do get in touch! Please include the following in your application:

• Your CV, highlighting your education, experience and skills

Tipo de puesto: Jornada completa, Contrato indefinido
Sueldo: 20.000,00€-27.000,00€ al año
Beneficios:

• Cursos de idiomas ofertados
• Eventos de la empresa
• Flexibilidad horaria
• Ordenador de empresa
• Seguro médico privado
• Ticket restaurante

Horario:

• De lunes a viernes

Preguntas para la solicitud:

• ¿Resides en Málaga o estarías dispuesto a mudarte a Málaga?

Idioma:

• Inglés (Obligatorio)

Ubicación del trabajo: Teletrabajo híbrido en 29005 Málaga