Spain Job Openings
Workster
Customer Service Expert (Fashion Industry) with Polish
Barcelona
PART TIME & CONTRACT
November 3, 2024
Your Duties
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
- Understand and comply with administrative duties
- Native Polish with fluent English (C1)
- Spanish is a plus
- You have customer care skills – ability to listen to and understand the customers’ need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
- Have excellent communication skills and adaptability
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus
- Competitive renumeration package
- Relocation assistance is available
- Sign on Bonus
- Working Hours: M-F 15h-21h
- Relocation payment 500 EUR paid after 1 month of start
- Private health insurance after probation period
- Daily meal allowance
- Working as part of a dynamic and multicultural team
- Modern office workspace in the city center of Barcelona with leisure spaces
- Regular fruit deliveries for a healthy lifestyle and free drinks
- Employee wellness schemes to include partnerships with fitness centres, restaurants, and beauty care
Expected hours: 35 per week
Language:
- Polish (Required)
- English (Required)
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