Spain Job Openings

weWow

CX Specialist for leading supplier in Window Frames (Dutch native)

FULL TIME

November 6, 2024

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At we Wow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.
This brand is a fast-growing online platform revolutionizing how custom windows and frames are ordered, designed especially for independent contractors, small businesses, and DIY enthusiasts. With a streamlined digital process, customers can easily configure and order tailor-made frames with rapid delivery options. The brand is driven by values like simplicity, innovation, and customer satisfaction, fostering a collaborative and dynamic work environment.

A day in the life of.
Your day is a blend of problem-solving, connection, and collaboration. You’ll start by checking in on open cases and coordinating with partners, ensuring each customer’s service request is met with attention and efficiency. You’ll interact with clients, tackle occasional challenges, and enjoy the satisfaction of making things right—all while helping us reach our goal of next-day delivery, every time!

How you make an impact.

Handle first-line customer inquiries and assist with any issues, perform order checks and follow up with customers through calls
Quickly address customer issues by coordinating with service and production partners to find solutions
Process customer tickets and inquiries in a timely manner and keep customers informed by proactively updating them on the status of their service request
Collaborate on optimizing processes to prevent future issues, using insights from customer interactions to enhance overall service quality

What we value in you.

Native-level proficiency in Dutch (any other language is a plus, especially German)
You master clear and effective communication with customers and teams
The ability to resolve issues and provide solutions promptly
Ensuring all order checks and customer queries are handled accurately
Maintaining a focus on customer satisfaction and experience
Efficiently managing multiple tasks and customer inquiries

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