Spain Job Openings
weWow
Aftersales Specialist for leading supplier in Window Frames (Dutch native)
FULL TIME
November 6, 2024
Behind the brand.
This brand is a fast-growing online platform revolutionizing how custom windows and frames are ordered, designed especially for independent contractors, small businesses, and DIY enthusiasts. With a streamlined digital process, customers can easily configure and order tailor-made frames with rapid delivery options. The brand is driven by values like simplicity, innovation, and customer satisfaction, fostering a collaborative and dynamic work environment.
A day in the life of.
A day in the life of an Aftersales Specialist is focused on providing top-notch support to customers after they've completed a purchase. You will be in direct contact with customers, addressing any issues, such as product troubleshooting or processing returns. You collaborate closely with internal teams like logistics or service to resolve complex cases, aiming to ensure a smooth, satisfying resolution and maintain high customer satisfaction.
How you make an impact.
As an Aftersales Specialist, you’ll be the key contact for customers after they place an order, ensuring smooth and professional handling of inquiries, issues, and requests. Here’s what you’ll be doing:
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Handle customer queries post-purchase, providing timely support and resolving issues related to product use, maintenance, or returns
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Address and resolve complaints efficiently, aiming to improve customer satisfaction and loyalty
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Confirm successful deliveries and gather feedback to ensure customer satisfaction
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Call customers to ensure satisfaction, specifically after orders are delivered (particularly for B2B clients), resolved complaints, and any instance of missed interactions
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Collaborate with logistics, sales, and product teams to resolve issues and ensure smooth processes
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Maintain accurate records of customer interactions, and provide insights for process improvements.
What we value in you.
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Native-level proficiency in Dutch (any other language is a plus, especially German)
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Strong focus on understanding and meeting customer needs to build satisfaction and loyalty
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Clear, empathetic communication to effectively manage inquiries and complaints
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Resourcefulness to find swift, effective solutions for issues that arise post-purchase
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Ensuring accuracy in documentation, follow-up, and reporting on customer interactions
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Ability to work with internal teams to coordinate and resolve complex customer issues
The extras you’ll love.
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Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe
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Breakfast and lunch on us – because fueling your day matters
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Spanish health insurance – we've got your well-being covered
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Free Spanish classes – unlock a new language and immerse yourself in the local culture
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Career growth opportunities – take your skills to the next level with endless development paths
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Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting
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Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life
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