You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.

Who are we?

The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets.

As an European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands

We are expanding our sales team; the successful candidate will be a driven and resourceful individual who is able to provide a constant support and guidance with our newly acquired Merchant’s activation and on boarding process.

Main responsibilities

• Support sales team members and merchants with complex set up requests and technical implementations. Be a point of reference for non standard processing solutions.


• Work with sales managers to drive merchant activations – ensuring robust tracking and reporting on activation progress for all accounts.


• Support marketing teams in identifying and engaging newly acquired merchants to access Amex marketing products.


• Demonstrate leadership management in activating our most complex and strategically significant Merchants and facilitate communication with cross functional teams.


• Act as main point of contact for high value clients ensuring exceptional quality of deliverables and customer satisfaction.


• Support team leadership to ensure all compliance processes are understood and followed by the full team.


• Support the Multicurrency Inbound team members with complex set ups and/or workload management.

Qualifications

• Native/Fluent level of Spanish/English written and spoken


• Other European languages are a plus


• Problem solving, strategic perspective and process orientation


• Ability to drive results and innovate on an ongoing basis


• Excellent communication skills, strong relationship building and time management


• Support Ad-hoc projects and drive continuous improvement projects across the team.


• Knowledge in MS Office (Excel, Access and Power Point, Salesforce a bonus)

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.