Inbound e-Commerce - English Speaker

Spain Job Openings

Amex

Madrid

August 30, 2024

You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
What we are?
The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets.

As an European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands.

The successful candidate will be a driven and resourceful individual who is able to quickly engage with potential merchants and clearly articulate the benefits of acceptance to a range of different types of business.
How will you make an impact in this role?

Grow the AMEX acceptance network across Europe by managing and closing inbound sales opportunities that are required to be set up on the MCCY platform.

End to end ownership of a lead, from first contact through to closing the sale, account set up and ensuring that they are able to fully benefit from Accepting Amex in their establishment.

Work closely with the GCG Premium Servicing teams to support Global accounts set up across all Repatriated markets (Mainly Eastern and Southern Europe plus Ireland).

Work with the Aggregation to set up accounts for merchants moving from aggregation to direct Acceptance via Payment Designation across Europe.

Given the size of the accounts you will be working with, each set up will be distinct, often involving custom agreement, bespoke pricing and complex set up processes.

Minimum Qualifications:

High level English written and spoken.
Strong organizational and time management skills

Previous Inbound or Outbound Sales experience a plus.

Strong process focus, adaptability, driven by objectives, ambitious and communicative.

Knowledge in MS Office (Excel, Access and Power Point, Salesforce a bonus)

Preferred Qualifications:

High level of other European Languages is a plus.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

We regret to inform you that this job opportunity is no longer available as it has expired

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