Hi there! We’re IKONO, an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe.
IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences. Is a place to bring up the imagination and unleash free-form creativity while remaining in the city.
With seven locations in Madrid, Rome, Barcelona, Budapest, Vienna, Copenhagen, and Berlin, we are rapidly expanding, so you’ll find IKONO in the heart of major cities across Europe (and beyond).
YOUR MISSION
As a Junior Inbound Sales Executive at IKONO, you’ll be the friendly, knowledgeable point of contact for large groups looking to experience IKONO together—whether it's for birthdays, bachelor(ette) parties, or other special gatherings. Based in Madrid and focusing on the German-speaking markets of Berlin and Vienna, you’ll guide our guests through their ticketing journey, ensuring they feel informed and excited about their visit. This role is all about building trust with our visitors, answering their questions, and helping them have an unforgettable experience with ease!
WHAT YOU’LL DO

• Guide Group Ticketing: Assist large groups (15+) with ticket purchases, helping them navigate our booking system and preparing them for an amazing IKONO visit.
• Provide Expert Support: Answer inquiries and offer knowledgeable guidance, making sure each group feels confident and excited about their experience.
• Collaborate with Marketing: Team up with marketing to create and share engaging materials that showcase the magic of IKONO and draw in more curious visitors.
• Stay on Top of Trends: Keep up with visitor feedback and competitor offerings to find new ways to make the group booking experience even better.
• Share Successes: Report back to senior management with updates on your progress and insights from guest interactions, contributing to our growth and improvement.

WHAT MAKES YOU STAND OUT

• People Skills: You’re friendly, engaging, and have a knack for making customers feel welcome and at ease.
• Goal-Oriented: Results-driven, you aim to exceed group booking goals and enhance the guest experience with every interaction.
• Proactive Approach: You’re a self-starter with a "can-do" attitude, always ready to tackle a new challenge.
• Organized and Detail-Oriented: You keep track of every group inquiry and ensure nothing slips through the cracks.
• Positive and Resilient: You handle challenges gracefully and keep a positive outlook, creating a smooth booking experience for everyone.
• Data Savvy: You understand the importance of metrics and insights and use them to enhance the sales process.
• You embody IKONO values:

Ci penso io – You’re always ready to jump in and help wherever needed.
There is always a way – You’re a creative problem-solver, turning challenges into opportunities.
Create with kindness – You bring empathy and positive energy to everything you do.
Live your legend – You’re excited about growing with IKONO and reaching your full potential.
YOU BRING

• 1+ year in Sales or Customer Service: Experience in inbound sales, customer service, or hospitality is ideal - especially if you've worked with booking systems or large groups.
• Language Skills: Native or bilingual German with high proficiency in English (C1 level) is required. Spanish and other European languages would be an advantage.
• CRM Knowledge: Familiarity with CRM tools like Hub Spot, Salesforce, or Pipedrive.
• Sales Tools: Experience with prospecting tools like Apollo or similar software.

WE OFFER

• The chance to be part of IKONO’s innovative and rapidly growing project.
• Development and growth opportunities - we support your ambition and learning journey!
• A collaborative, international work environment with a dynamic team.
• A flexible compensation package with perks like transportation, food, and childcare discounts via Cobee.
• Flexibility to work from home twice a month on Fridays, and remotely for up to three weeks a year!
• A central Madrid location at C/Alcalá 21, in the vibrant heart of the city.

What to expect in the hiring process?
- An initial interview with our Recruitment team.
- A technical interview with our Sales team.
- A business case stage to learn more about you, professionally speaking.
At IKONO, we are committed to fostering a collaborative, inclusive, and dynamic environment where all employees feel valued and respected.
Apply now with your CV in English, and help us create unforgettable experiences!
Please note that applications submitted in any language other than English will not be considered.
Job Type: Full-time
Application Question(s):

• What is your German proficiency?
• What is your English proficiency?
• Do you have the right to work in Spain?
• This is an onsite role from Madrid HQ, do you feel comfortable working onsite?
• Do you speak fluently any other European languages? If so, which ones?
• This is a junior role, what are your salary expectations? (gross per year in €)

Work Location: In person
Application Deadline: 27/11/2024
Expected Start Date: 02/12/2024