We are looking for a Ecommerce Business Lead with high level of English to join our CRAFT team in Madrid who will report the Global Business Lead in its growth strategy and clients relationship through remarkable & integrated work.

• Own the relationship with the clients, CDMOs, ecomm & procurement teams
• Lead the relationships with key markets of Europe, and specifically in Spain
• Work closely Global Business Lead and Operations Director to ensure alignment of team structure, operations, processes and culture
  

• Manage and facilitate workflow, communications
• Ensure seamless delivery of work and strict follow up of timelines
• Follow up on the agreed KPIs and make sure these are met in time & manner
• Manage a team of Project Managers (initially split by division)
• Follow up on revenue & margin
• Orchestrate the business that will need to be driven in Spain (initially) and involve other studios/ agencies in other parts of the work
  

• Introduce clients to new offerings from the Network to meet their needs
• Involve the account Project Management team to meet growth strategies and support teams to deliver them

• Solution Making and flexible attitude
• Resilient and positive character
• Brave & proactive
• Motivated and knows how to motivates others towards achieving common goals and objectives
• Communicates clear direction, expectations and builds team commitment
• Consistently enthusiastic about improving the offering
• Builds client trust with good social and business skills
• Committed to developing a winning long term service overcoming roadblocks and proposing creative solutions to bottlenecks
• Sensitivity to different cultures, language, communication style, business practice
• Flexibility to travel to key markets