Apply for Customer Service Representative Role at Concentrix

Spain Job Openings

Concentrix

Customer Service Representative

Barcelona

November 26, 2024

Customer Service and Support

Location

Barcelona, Spain

Job Title:
Customer Service Representative (French Speaking) On Site - Fashion Industry IN02Job Description

Experience the power of a game-changing career

Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands
Log call details onto call management systems and provide response and resolution within SLA
Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

Are proficient or bilingual in French plus an advanced level English
Have good disposition to work in a customer service environment
Have customer care skills – ability to listen to and understand the customers’ need
Can take ownership of, and progress calls to resolution or to escalate call to resolution

It will be a plus if you have:

Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

- 39 hours/week temporary contract: Monday- Saturday from 9am to 6pm

Salary 18.4000 euros gross/year
Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities

Full paid training on the company and the project you'll be working on
Career development programs and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1553548

Location:
ESP Barcelona - C/ de la Selva de Mar, 129Language Requirements:
English, French (Required), SpanishTime Type:
Full time2025-01-17 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

We regret to inform you that this job opportunity is no longer available as it has expired

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