Spain Job Openings

Radisson Hotel Group, Madrid Office-Information Technology

Implementation Expert - EMMA Project (SAP) - French speaking

Madrid

FULL TIME

August 25, 2024

EMMA is Radisson Hotel Group's new exclusive unified technology platform. Powered by Indra Minsait Hospitality and the SAP HANA Platform. EMMA is a game-changing offering, eliminating the need for a multi-system technology solution by creating one platform to power your business knowing that Every Moment Matters in Action.
Radisson Hotel Group will implement EMMA in its hotels, and we are looking for Experts to assist the Hotels offering support before, during and after implementations.

Key Roles/Responsibilities

1. Gives support on the full EMMA solution during the implementation week

2. Performs system configuration and data migration activities

3. Manages risks and issues, successfully and rapidly escalating them (when necessary) following up and resolving them

4. Delivers excellent support in a client-facing environment, such as front desk, as well as F&B, and M&E departments as required

5. Delivers on-the-job- support to hotel staff and management

6. Assists the Implementation Lead in all other activities to ensure a smooth transition to the new system

7. Assist in any other activities on site or remotely, as required, to further develop the processes, training etc. to improve
the rollout and implementation of EMMA

8. Travels on site as required to implement the system change on property

9. Ensures the tasks pertaining to the implementation of EMMA are completed with efficiency & quality

Competencies & skills requirements

Administration skills and highly organized

Operations

Strong Interpersonal Communication skills

Training experience preferred.

Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment.

Strong organizational and troubleshooting skills with precise attention to detail

Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change

Highly analytical, technically proficient, and able to learn new tools and software quickly

Strong listening skills; demonstrated ability to ask effective questions

Ability to create reports and a strong understanding of database principles

Job requirements and qualifications:

Minimum education: Bachelor degree

Minimum experience: 2-3 years

Language skills: English and French as mandatory. Other languages would be a plus.

Required certificates: None

Required to travel: 30% travel (domestic and international)

Location: Location based in Madrid, Spain.

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