Spain Job Openings
Radisson Hotel Group, Madrid Office-Information Technology
IT Service Manager
Madrid
FULL TIME
October 25, 2024
Key Activities:
- Develop and implement IT service management strategies aligned with company goals.
- Manage the IT service support and service delivery teams to ensure SLA compliance and high-quality customer service.
- Oversee the IT service catalog, ensuring all services are delivered effectively and efficiently.
- Conduct regular service reviews, audits, and assessments to identify areas for improvement.
-
Service Strategy & Design: Define and refine IT services, ensuring they support the strategic needs of the business.
- Service Transition: Manage changes to the IT service infrastructure, including new service rollouts and modifications.
- Service Operation: Ensure continuous service delivery, manage incidents and problems, and maintain high service availability.
- Continuous Improvement: Implement processes for continual service improvement, leveraging feedback and performance data.
- Stakeholder Management: Act as the primary liaison between IT and other departments, ensuring clear communication and understanding of IT service-related matters.
Job requirements and qualifications:
Education: Bachelor’s degree in Information Technology, Computer Science, or related field.
Experience: Minimum of 5 years of experience in IT service management in multi-supplier/vendor environment.
Technology: Experience in using Service Now ITSM and CSDM (Common Service Data Model) advantageous. Experience in the use of Power BI to present dynamic, powerful visualisations to support key responsibilities of the role.
Certifications: Minimum of ITIL v3 Foundation a necessity, ITIL v4 Foundation certification is preferred.
Skills:
- Strong leadership and decision-making skills.
- Excellent communication and interpersonal skills.
- Proficient in IT service management software and tools.
- Ability to manage multiple tasks and priorities.
- Proactive and results-oriented.
- Strong analytical and problem-solving abilities.
- Customer-focused mindset.
INDHOTEL
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