• Operational Oversight - Lead and manage the stable operation of multiple IT applications. Ensure operations stay within budget and meet required quality standards.
• Service Management - Align application services with business needs and SLAs. - Establish and oversee key service management processes, including incident and problem management.
• Strategy and Planning - Develop and maintain an operations and service management strategy, covering operation plans, budgets, and timelines.
• Performance Monitoring - Utilize monitoring tools to track application performance, availability, and capacity, making necessary adjustments to meet service standards
• Documentation and Methodologies - Continuously improve and maintain accurate, up-to-date operations and service management documentation. Ensures it is complete, accurate, up-to-date and aligned among stakeholders
• Continuous Improvement – Pro-actively identify and implement process improvements to enhance application operations' efficiency and effectiveness. Retro-actively conduct root cause analysis for major incidents. Implement corrective actions to prevent future incidents
• Stakeholder Engagement - Act as the primary contact for business units to ensure operations and service management best support their application needs and business goals.
• Reporting - Provide regular reports and updates to stakeholders, including monitoring and availability KPIs.
• Risk Management - Manage operations and service risks, issues, and dependencies. Implement appropriate mitigation strategies.
• Supplier Management - Oversee level 1.5 service desk supplier and resources to ensure efficient and effective operation.
• Controls and Security - Oversee operational and service management controls and security procedures. Educate stakeholders on these controls and procedures.
• Disaster Recovery and Readiness - Handle DR and business criticality topics, vulnerability management, and operational readiness.
• Relationship Management - Develop and maintain strong relationships with stakeholders, product owners, project sponsors, and vendors.
• Innovation: - Stay informed about new technologies and trends. Recommend innovative solutions to enhance application performance and service delivery.

• Bachelor's degree in Computer Science, Information Technology, or a related field. A Master’s degree is advantageous
• Minimum of 7-10 years of experience in IT operations, with at least 3-5 years focused on application management and service delivery and at least 3 years of experience in a leadership role.
• Strong understanding of service management processes and best practices. Experience with project planning, budgeting, risk management, and resource management
• Knowledge of performance monitoring tools and techniques is a plus
• Excellent analytical and problem-solving skills, with the ability to make decisions under pressure
• Excellent communication and interpersonal skills, with the ability to communicate effectively with stakeholders at all levels of the organization
• Willingness for On-Call duties to manage critical incidents outside regular business hours
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks and priorities effectively
• Ability to work independently and as part of a team
• PMP or Agile certification is a plus

• Over 300 euros to set up your home office and additional monthly home office allowance
• Wide range of internal and external trainings, including free English, German and Spanish classes depending on the needs
• Ticket restaurant or flexibility to exchange it for other benefits
• Life, accident, and Health Insurance
• Collective Life Retirement Plan
• 2000 referral bonus if you bring other talented people like you
• Special banking and insurance conditions plus Exclusive Employees discounts
• Functional diversity benefits
• Events: summer and Christmas party, different activities like hiking, investment, beach volley club and many more
• No dress code

• Location(s): ES - Barcelona
• Schedule: Full Time
• Recruiter name: Laura Santamaría Rodríguez