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NOC Technician
FULL TIME
October 22, 2024
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Position dimensions
- Customer numbers (if applicable): The internal customers of the NOC services provided are the development, infrastructure, architecture, product and customer and supplier support teams that leverage these capabilities providing them 24x7 monitoring and incident management support.
- Geographical scope: the role is globally responsible for the HBX Group Monitoring services in the scope of the IT Operations, providing worldwide service from a monitoring perspective. Team is located in Valencia, with a hybrid setup across Spain and expanding throughout Europe where possible or needed.
- Financial target: The technology platform budget sits one level higher and holds besides licenses and other services, the infrastructure related budget in terms of cloud and on-premise infrastructure (approx. 10M/y at overall Technology Platform level). The Technology Platform provides and handles the underlying infrastructure on which all HBX Group applications run, which include internal and external facing applications, where internal applications support our team worldwide of 3.000 to 4.000 employees, while the external facing applications support the sales process of more than 85.000 bookings per day equivalent to more than 30M TTV per day. 1 hour of Technology Platform outage could impact TTV by more than 1M€. The NOC team provides monitoring support in 24x7 ensuring any event that could become a threat to the platform stability is detected on time and managed correctly to ensure its handled with the minimum possible impact, if these monitoring services are not available the HBX Group platform would be in risk as any issue would not be detected.
- Level of contribution to above Target: the NOC team provides the needed monitoring capabilities needed to maintain all HBX Group critical applications and services, both internally and to our customers and suppliers.
Key stakeholders
- Reporting directly to the NOC Lead and in constant daily/weekly contact to keep alignment across the rest of the IT Operations teams and overall goals.
- Interacting with other teams across technology, including Technology Platform, Architecture, Development and Product, to align on incidents management.
Decision making authority
Responding to the NOC lead with autonomy and independence in executing incident detection, analysis, and management tasks. Technician Level 1 in the NOC hierarchy operate without a reporting structure below them, enabling them to make critical decisions within their designated scope, aligning with the strategic directives and objectives set forth by the NOC lead.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
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Within an innovative, engaging and multicultural environment.
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Have the opportunity to build strong and lasting business relationships and friendships from around the world.
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Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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