Spain Job Openings
Geotab
OEM Operations Specialist EMEA
Madrid
FULL TIME
September 4, 2024
Basis:Permanent - Full-time
Area of Interest:Support Operations
Location:Madrid, Spain
Area of Interest:Support Operations
Location:Madrid, Spain
Who we are
Geotab ® is a global leader in Io T and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @Inside Geotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an OEM Operation Specialist with previous experience in the technology industry, who will focus on turning strategic objectives into operational realities, ensuring that processes, team knowledge, and customer-driven insights converge to maintain Geotab's reputation as a leader in connected vehicle solutions.
What you'll do:
The OEM Operations Specialist for the EMEA region at Geotab plays a critical role in translating broader business strategy into actionable operational plans to enhance customer satisfaction and streamline OEM interactions.
How you'll make an impact
- Cultivate a thorough understanding of OEM solutions, integrating this knowledge into the support structure for heightened operational clarity and efficiency.
- Translate business strategy into operational strategy by analyzing and structuring day-to-day processes in line with broader organizational objectives.
- Communicate pivotal customer feedback to internal teams, ensuring operational adjustments reflect customer needs and enhance satisfaction.
- Draft, support negotiations, and uphold service level agreements with OEM partners, ensuring delivery of quality support services.
- Maintain and update a comprehensive knowledge repository on OEM processes and solutions to educate and support internal support teams.
- Monitor and manage compliance with OEM requirements, including conduction of periodic audits and reviews.
- Serve as an escalation point for complex OEM-related issues, strategically addressing, troubleshooting and resolving these concerns.
- Coordinate with Partner Account Managers to facilitate direct engagement with partners and customers when necessary.
- Foster and manage relationships with OEM support organizations, acting as the primary liaison to streamline communication and issue resolution.
- Troubleshoot partner support tickets on a daily basis
- Close collaboration with OEM product team
What you'll bring to the role
- A Bachelor’s degree in Engineering or closely related field.
- A minimum of 5-7 years of experience in operations management, with a strong preference for those years to be within the automotive, Io T, or connected vehicle industries. Experience with OEMs would be particularly valuable.
- Experience managing projects is critical, as the role involves overseeing various stakeholders and being responsible for knowledge-sharing and process implementation.
- Direct experience working with OEM partnerships and an understanding of the challenges and nuances associated with them would be essential.
- Since the role covers the EMEA region, experience working in international settings and dealing with cross-cultural teams would be advantageous.
- Proficient in the development and management of operational processes, with experience optimizing workflows to enhance service delivery and client satisfaction.
- Skilled in effective communication, adept at clearly presenting operational needs and customer insights to diverse audiences, including internal teams and external OEM partners.
- Demonstrated ability in building and maintaining strong relationships, with the capacity to manage collaborative efforts and resolve issues within OEM partnerships.
- Competent in assimilating customer feedback into practical operational improvements, ensuring responses align with client expectations and enhance user experience.
- Strong organizational abilities, capable of managing multiple tasks with a focus on precision and order, ensuring timely completion of responsibilities.
- Problem-solving acumen, equipped to quickly identify operational challenges and develop actionable solutions that drive continuous improvement.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
What makes our staff passionate about Geotab?
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
- The above are offered to full-time permanent employees only
How we work
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy.
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