Your mission

We’re looking for an Operations Support Agent to join our dedicated team focused on enhancing the healthcare landscape. This role is perfect for someone passionate about healthtech and eager to contribute to exceptional customer service. You will play a vital role in maintaining smooth communication with our partners, primarily nurses and hospitals. Specifically, you will be responsible for the following:

This position involves daily contact and follow-up with professionals and the associated facilities using Livo. Among the many tasks you will carry out, the most important ones are:

• 
  Contact Management: Maintain up-to-date records of our partners, ensuring clear and consistent communication.
• Inquiry Resolution: Organize and address queries and issues related to Livo’s operations efficiently.
• Documentation: Collect, organize, and manage legal documents, ensuring proper handling and filing.
• Support and Assistance: Provide support to our partners, addressing any issues related to our services.
• Analytical Skills: Capable to identify improvements in the existing procedures as well as the creation of new flows to automate current functions.
• Collaboration: Within operations and collaborate closely with: product team and account management teams to achieve established objectives.

Your profile

We’re looking for someone eager to join a healthtech startup in a customer service role. At Livo, we value energy and a positive attitude toward challenges. We believe that with humility and a willingness to learn, we can achieve great things together. The ideal candidate should have the following:

• 
  Availability Full-time, working five days a week.
  
• Languages Native speaking in Catalan and Spanish; English is a plus.
  
• Organizational Skills Ability to manage multiple tasks and keep information well-organized.
  
• Communication Skills Excellent written and verbal communication abilities for effective interaction with partners.
  
• Experience Minimum one year of experience in customer service teams is highly desirable
  
• Tech savvy Experience working with CRMs and other CS related tools such as aircall, zendesk, hubspot, whatsapp, microsoft office (excel and ppt)
  
• Attitude: Positive and optimistic attitude towards daily challenges and an outstanding team player.
  

Why us?

Above anything else, we offer a unique opportunity to contribute to an ambitious project from its early stages and work alongside former members of globally successful startups such as Glovo, Cloud Kitchens, Amazon, Di Di, and experienced professionals in the nursing world who aim to drastically improve the healthcare industry.
On top of that, we’re offering:

• Salary based on experience and an employee incentive plan.
  
• Stable weekly schedule according to operational needs.
  
• Nice office in the heart of Barcelona, plaza catalunya
  
• Get a full immersion of what building a startup means and requires, the project is led by Adnane and Carlos who've both been executing at successful Tech startups (Glovo, Cloudkitchens) since their early days.
  
• Team building events (every 2 months) and other perks.

About us

Livo was born with the mission to improve healthcare globally through cutting edge technology and that has always been our North Star since we deeply believe health is the most important asset we all have as individuals. We launched last year in Spain our nursing shift marketplace whose aim is to support health care institutions with their nurse staffing needs, by matching institutions with healthcare professionals that are interested in extra work, adding transparency, flexibility and convenience to both stakeholders and its traction has been outstanding. Our vision is to radically transform the way healthcare institutions hire, retain and manage talent nowadays whilst empowering healthcare staff with more tools, flexibility, money, and recognition.