Spain Job Openings

TUI Group

Port Delivery Agent | Fixed Term

Santa Cruz de Tenerife

FULL TIME

August 26, 2024

Santa Cruz de Tenerife, Spain

128970

Onsite

Fixed term

Full Time

Join our Operations & Delivery team as a Port Delivery Agent in Tenerife where you will be the main point of contact for the cruise line for embarkation and debarkation operations.

You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction.

Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.

This is a locally employed position. You must have the right to live and work in Spain before applying.

Not sure what local documents you need? Find out more here

ABOUT OUR OFFER

A job at TUI offers more than your basic salary which already starts at 18,500€ gross per year
40 working hours/week, including shifts during weekends and bank holidays
2 days off/week
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated We Care Team & 24/7 Wellbeing Hub.
We offer a fixed term 6 month contract starting in October, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise

ABOUT YOU

You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business
You are a confident decision maker, even when working under pressure
Excellent communication skills, both verbal and written, in English and Spanish
You have a pro-active guest service mindset with a clear focus on quality and efficiency
Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required. Starting as soon as possible.
You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.
Driver’s license & own car is mandatory.

ABOUT THE JOB

Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service
Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations.
Being responsible for the smooth operation from start to end
Handling correspondence with clients together with the Supervisor/ Team Manager
Closing all invoicing and data loading procedures
Keeping constant contact, reserving, and updating providers accordingly
Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries
The position involves days of operation in the port, early starts and demands work during some weekends

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

#TUIJobs #TUIMusement #Intercruises #Lets TUIit

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