Madrid, Spain
As a receptionist you will be responsible for providing positive work environment for both employees and visitors, by welcoming people into the office and giving them guidance where necessary. In order to be successful in this role you will be friendly and personable, and preferably have experience in a receptionist capacity. You will be able to manage your own workload and be a team player, as you will not be the only person on-site.

What will your essential responsibilities include?

• Front desk: Act as the face of the business, welcoming and hosting guests to AXA XL and involved in all aspects of front office reception including accepting and distributing deliveries.
• Phones: Take and direct calls on the main business phone lines.
• Security assistance: Manage and issue security passes for staff and visitors, and ensure external parties are signed in and inducted.
• Meeting rooms: manage bookings, maintain cleanliness and facilities of all meeting rooms, troubleshoot IT/Video Conferencing issues, coordinate meeting catering.
• Event support: Provide coordination support to internal and external events, including liaising with suppliers, when required.
• Kitchen: ‘set up’ on a daily basis, unpack deliveries, clean work surfaces, ensure the kitchen is clean and presentable.
• General administration: Assist with administrative functions including word processes, data entry, filing, record keeping, photocopy, binding. Coordinate internal processes including (but not limited to) mail collection/distribution, coordinate ‘staff whereabouts’, phone list documentation, courier bookings, print orders.
• Administration support: Assist the Workplace Manager and other team members, when required. Provide ad hoc project support as required, which may include events, marketing, finance, travel projects.
• Health and Safety: Assist with WHS, First Aid and Fire Safety processes and equipment maintenance.

• Excellent customer service skills
• Excellent communication skills
• Communicative English (speaking and writing)
• Ability to deal with the general public and difficult people in a calm and friendly manner
• Previous experience of working as a receptionist
• Experience of working for an international company
• Fluent Spanish and English
• Ability to act in accordance with AXA XL’s Core Values and Culture.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.