Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Administrator.

Job Description

• Serving as a Salesforce Administrator. in an organization with around 300 users, reporting to the Salesforce Product Owner Manager and in constant collaboration with the Service Desk team.
• Handling all basic administrative functions and requests. This includes setting up and managing user profiles, permissions, and data among other tasks.
• Own and coordinate requests received via Service Desk ticketing, escalating them if needed
• Working with other members of the Salesforce team to establish suitable processes to support and improve Salesforce functionalities.
• User support and creation of documentation. This includes providing one-on-one support to users.
• Troubleshoot Salesforce issues. Identify and resolve problems related with Salesforce data or functionalities.
• Provide assistance in issues like minor layout adjustments (e.g., viewing fields or filters that are not visible to users)
• Application quality monitoring.

Required Experience

• Technology degree or similar
• Certification in Salesforce Administrator (201). SOQL experience is needed.
• Minimum of 2 years of professional experience in Salesforce CRM.
• Knowledge in SF reports and dashboards is preferable. Excel & Analytical Skills
• Languages: English (profesional level) and Spanish
• Open to learning new tools and techniques

Skills

• Oriented to service
• Both work in a team approach and individually lead specific tasks
• Problem solving & proactivity
• Ability to handle multiple tasks simultaneously, meeting deadlines and positive service attitude
• Attention to details: the candidate must have the necessary characteristics and style of working related to an Institution where search for excellence and customer centric are very important and differentiating elements

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us
Our mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #Omnichannel Experiences in fields such as #Customer Services, #e Commerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #Lifeand Sciences, #Manufacturing but also #Education, #Non Profit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 500 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #Together We Grow