Spain Job Openings
Red Hat, Inc.
Technical Support Engineer - Openshift (Spain)
FULL TIME
August 14, 2024
The Red Hat Customer Success Support team is looking for a Cloud Support Engineer with a good background in Platform-as-a-Service (Paa S) technologies to join our Enhanced Support for Red Hat Open Shift team. In this role, you will be challenged to provide high-level technical support and sustaining engineering services to dedicated enterprise customer accounts to help maximize uptime and reduce IT costs. Support Delivery (SD) is Red Hat's customer-facing support team. We provide high-quality technical support to Red Hat customers around the globe across all Red Hat product lines, resolving issues quickly and efficiently. You’ll collaborate with our customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open-source community. You will also work with Red Hat’s key strategic cloud partners to jointly solve multi-vendor customer issues. This position is a great opportunity to join one of the fastest-growing enterprise software and services companies and the leader in open-source software.
What will you do:
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Act as the direct contact and adviser for customer inquiries about the Red Hat Open Shift Container Platform through our Customer Portal as well as by phone and using remote access tools
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Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues
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Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner
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Collaborate with other support engineers and other internal teams and external parties during the problem-resolution process
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Document diagnostic steps and create reusable solutions for future incidents
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Ability to work as part of a team and focus on customers and fixing their issues
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Be available to perform weekend shift duties on a rotational schedule when needed
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Contribute to regional or global initiatives or projects if needed
What will you bring:
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Experience with automation tools or scripting languages like Ansible, Bash, or Python
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Experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routing
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Solid networking basics (TCP/IP) in Linux networking
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Proficient in Linux operation and administration
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Ability to quickly learn new technologies
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Experience with container related technologies like docker, podman, LXC, cri-o, runc
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Familiarity with open source projects like Git workflows
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Good written and verbal communication skills in English
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Open source mentality and a passion about open source
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Excellent troubleshooting skills
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Ability to correlate errors with code, to create reproducer environments and open bug reports
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Ability to translate between customer needs and requirements, and Red Hat's team of developers
The following are considered a plus:
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Experience with Kubernetes technologies like etc-d, Kubernetes API, Operators
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Experience with Red Hat Open Shift
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Experience with software defined networking on Linux, Open v Switch (OVS), and Open Virtual Network (OVN)
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Experience using, supporting, or troubleshooting various virtual network functions (VNFs) or cloud-native network functions (CNFs)
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Red Hat Certified Engineer (RHCE) or equivalent Red Hat Enterprise Linux (RHEL) knowledge
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About Red Hat
Red Hat
is the world’s leading provider of enterprise
open source
software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email
application-assistance@redhat.com
. General inquiries, such as those regarding the status of a job application, will not receive a reply.
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