Palma de Mallorca, ESP Remote Locally employed contract Full Time Winter 24/25 130340

We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.

If you've got the right to work in Spain and speak Scandinavian or Finnish & English,plus ideally another European language, keep on reading!

ABOUT OUR OFFER

• A job at our TUI Contact Centre offers much more than your basic salary which already starts at 20.100€ gross/year, and variable monthly payment of 10% of your salary upon achievement of targets.
• You will be working 6 days and have 3 consecutive days off and additional payments for any night shifts, bank holidays will come on top.
• We offer remote working from anywhere in Spain on seasonal permanent or permanent contracts, multiple permanent career development opportunities.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated We Care Team & 24/7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.

ABOUT THE JOB

• When guests contact us 24/7 from around the world on holiday - you will be the one to listen and respond.
• You will proactively resolve any complaints from our guests using your fantastic people skills to make them happy.
• You will also successfully collaborate with other TUI departments daily.
• All of this will offer you a fantastic opportunity to grow quickly with market leading training and support to help you achieve your goals.

ABOUT YOU

• Efficient & organized - a problem solver, multitasker and good listener who stays calm under pressure.
• You can quickly learn - about the job, about all the modern technology needed to do it and all about our incredible products & services.
• You have strong verbal & written skills in Danish, Swedish, Norwegian or Finnish and communicational English.
• Able to work flexible shift patterns including rotating daytime and occasional night shifts.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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