Job Description
As a WFM, you will ensure proper resource allocation and cost management across the designated accounts and more.

Detailed Duties and Responsibilities

• Provide technical skills mentoring within the team.
• Collaborate with clients and internal stakeholders to ensure that the workforce management approach meets and exceeds expectations.
• Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts.
• Act as the primary point of contact for designated accounts.
• Streamline processes in collaboration with colleagues and other functional teams.
• Ensure proper resource allocation and cost management across the designated accounts.

Targeted Qualifications

• Fluency in English Language, C1/C2 level.
• Fluency in Spanish Language, C1/C2 level.
• Proven experience in transformation projects to analyze and optimize all processes.
• Strong stakeholder/ client management skills.
• Bachelor’s degree or equivalent in a relevant field.
• Knowledge of the country’s labour laws.
• Leadership skills to resolve complex problems and identify innovative solutions.
• Min 5 years of progressive experience in Workforce Management.
• Extensive experience with WFM processes and best practices.
• Knowledge of resource/ budget creations and execution.
• Experience in Business Process Outsourcing.
• Experience using WFM Systems “Like Verint”

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Salary: Kindly share your salary expectations.
• Office-Based – Barcelona, Spain.
• Relocation assistance.
• Private health insurance “After Probation”
• Perks and Rewards.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

How To Apply
If you are interested in the job and you meet the above criteria you need to:
Kindly send your CV In English to jobs@spotonta.com while including the Job Title in the subject and the consent statement in your CV.
By sharing your CV with us by email, you are consenting to the following statement.
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones
In the CV, or resume or application, place the following statement:
“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”