Who we are looking for!
We are looking for Application Support Engineers to become part of our Saa S Operations Team providing business critical operational services to our Customers core software, infrastructure, and integrations. You´ll be the Technical Account Manager for key Saa S Customers and will, in cooperation with Service Manager plan/execute changes, upgrades of our software.
You may also work on projects, where you together with the Project Manager and technical teams will be responsible for planning/executing tasks related to setting up environments, integrations, monitoring, software installations. You´ll work close with our Customers building strong Customer Relationships. The Saa S Operations team is involved in monitoring, automations/batch jobs, software installation and upgrades, pipelines setup, interface adjustments and technical support and improvements.
Our aim is to provide a higher availability for our Customers and you´ll be able to influence way of working to optimize operations, processes and services.
Succeeding the Banqsoft way – Employee DNA
Curiosity: We embrace the 'Why?’. It’s the spark that ignites learning, innovation, and progress
Collaboration: Team players with diverse perspectives have more fun building together
Competence: We're hungry for more! Ever ready for new skills and always seeking to learn
Customer Focus: We're dedicated to enabling our customers' success. We deliver the benefits of technology to make a difference in society, business, and everyday life

Responsibilities:

• Install, configure, and maintain Microsoft Server-based applications.
• Troubleshoot and resolve technical issues.
• Provide exceptional customer support by responding to inquiries, diagnosing problems, and offering solutions in a timely manner.
• Collaborate with development teams on application updates, ensuring seamless integration and minimal disruption to services.
• Manage and prioritize multiple customer support tickets while maintaining high levels of customer satisfaction.
• Monitor system performance and implement performance tuning.
• Participate in implementation projects, providing technical expertise and support from conception through to deployment.
• Document technical procedures and create user manuals.
• Ensure compliance with security protocols and industry best practices.

To master the role of Application Support Engineer we believe that you have:

• At least 5 years’ experience in a technical support role with a focus on applications and Microsoft products (IIS,MS SQL etc.)
• Higher education in IT or relevant studies,
• Excellent problem-solving skills and attention to detail.
• A systematic approach, are structured and committed to deliver good results,
• Very good English communication skills, both written and spoken,
• Skills in Power Shell for administrative scripting and automation.
• Knowledge of ITIL methodology,
• Strong communication and interpersonal skills, with a focus on providing outstanding customer service.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

If you believe this role aligns with your career aspirations, we would very much like to hear from you!

Hybrid working environment

Competitive salary and benefits

Good pension contribution

Profit-sharing model

Collaborative environment

Internal mobility opportunities

Learning & Development Initiatives

International

Flexible Hours

Insurance Schemes

Referral Program

Health & Fitness