Arelion

Business Operations Analyst (Parental Leave Cover)

Stockholm

October 21, 2024

Job Description
As part of the Voice Trading unit, the Trading Excellence team supports the yield management of Arelion’s voice and A2P business through robust revenue and margin assurance activities in the post-sales phase.
The main objectives of the Trading Excellence team are to optimize activities and processes around revenue, and margin through handling of billing and disputes in a timely and efficient manner with key partners. Additionally, the team manages back-office activities the Voice and A2P services.
Primary responsibilities will include:
  • Management of the Voice and A2P platforms to ensure swift billing.
  • Analyze vendor invoices and open outgoing disputes
  • Handle incoming disputes as well as fraud disputes
  • Liaise with internal and external stakeholders including Finance, Credit Management, Business Analysis, Voice Trading Commercial team, and external counterparts.
Additional responsibilities will include:
  • Aiding in ongoing transformation activities within the company to ensure efficiency, automation, and streamlined procedures.
  • Forward looking, strive for operational efficacy in both simple and complex activities.

Skills & Requirements
Education and Experience:
  • Bachelor’s degree in relevant areas (Business Administration, Finance, etc.)
  • Exposure to a multicultural and global environment
  • Fluent in English (both written and spoken). Other languages are meriting.
  • Good presentation and negotiation skills with internal and external stakeholders.
  • Experienced in Microsoft Office, with advanced skills in Excel. Familiarity with tools such as Power BI is meriting.
  • Strong commercial acumen
Personal Skills:
  • Proactive and results oriented
  • Excellent communication and negotiation skills
  • Problem solver with strong analytical ability and attention to detail
  • Service-minded with a focus on Customer Experience.
You need to have the right to legally live and work in Sweden.

Great Place to Work
  • Flexible working hours
  • Hybrid workspace
  • Health & Wellbeing
  • A healthy work – life balance approach
  • Diverse workplace
  • Equal Opportunity Employer
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