Are you passionate about leading teams and driving both operational and customer success?
We’re looking for a Customer Care Manager who thrives in a leadership role, with a focus on developing teams and business operations.
As the Customer Care Manager, you will be instrumental in ensuring the successful delivery of our Web Port and Edge products. You will foster a positive company culture within your team, driving satisfaction for both our customers and partners.
You will lead a team of 12 people who are located primarily in Sweden. You are part of the operations leadership team at Kiona and work closely with these colleagues. You will also collaborate with departments such as sales, development, and product. You report to the COO, who is based in Trondheim.
Key Responsibilities

• Lead and inspire your team, fostering a supportive environment focused on continuous development of individuals, teams, and processes. You will also be responsible for organizing, structuring, and developing your team to meet department strategies and goals.
• You and your team have responsibility to deliver outstanding support to our partners and customers. Develop and implement a customer success strategy that enhances service quality, efficiency, and customer satisfaction.
• You lead initiatives to streamline and standardize the customer service process. You will also ensure projects are delivered on time and to high standards.
• Establish a creative and inspiring team environment with open communication, where ideas are encouraged, and team members are supported in their professional development.
• Maintain and build strong relationships with partners and customers, acting as a proactive problem-solver.

Core Competencies

• Experience in customer care, support, or similar roles with a focus on B2B
• Bachelor’s degree in a relevant field, preferably engineering
• Strong leadership and interpersonal skills, with a focus on team development and engagement
• Experience in leading support and service and building strong customer relationships
• Experience in process development and change management
• Strong understanding of technical solutions, preferably in property technology
• Fluent in Swedish and English, both spoken and written

Personal Qualities We are looking for someone who is driven by the desire to develop individuals, teams and business. You excel in a leadership role, creating the culture of trust, curiosity and creativity. You are excellent in communication, proactive, solution-oriented and able to motivate your team to achieve both short-term and long-term goals. You have a strong ability to navigate change and inspire your team to exceed customer expectations.
Why Join Kiona? As a Customer Care Manager, you will have the opportunity to make a significant impact on both our team and our customers. You will be part of a dynamic and growing organization that values trust, curiosity and creativity. If you’re ready to lead with purpose and passion, apply today and become part of our successful team!
The position is based at Kiona’s office in Borås.
Application Apply by answering the questions below and uploading your profile. For questions and information about the position, please contact Lena Wadenby at We See Q; 0702-943550/ lena.wadenby@weseeq.se or Mats Törn på 0722-163755/mats.torn@weseeq.se
Kiona is a leading Saa S company with the vision to make a big impact in the fight against climate change by offering the smartest and most cost-effective proptech platform on the market. The company enables building owners and other stakeholders to achieve their financial and sustainability goals through the digitalization of new and old buildings and their heating, cooling, ventilation, and refrigeration systems. With offices in eight markets and 150 colleagues, Kiona currently connects over 55,000 commercial, industrial, residential, and public buildings and 3,000 grocery stores in Europe. Through an innovative platform that monitors, controls, and optimizes both energy use and organizations, Europe's existing buildings can now become part of the solution for the future. For more information, visit our website: www.kiona.com