Sweden Job Openings
Greencarrier Group
Customer Service Specialist Export
Gothenburg
October 7, 2024
ABOUT THE POSITION
Greencarrier Liner Agency is looking for a new colleague to our Customer Service Export team in Gothenburg! Are you committed, service-minded, and share our interest in sustainable logistics and container shipping?
We offer you a possibility to get a thorough understanding of the liner agency business, committed colleagues who have fun at work as well as a great opportunity for personal and professional development.
In this role, you will coordinate shipping assignments in alignment with customer and principal requirements and agreements. Collaborating with a dedicated export team, you will engage in daily operational tasks, ensuring excellent service and efficient logistic solutions.
Your main tasks:
- Manage shipping assignments according to customer needs and agreement
- Handle notifications and other necessary documentation
- Book feeder and land transports
- Follow-up on allocation and fill rate on feeder and mother vessel
- Promoting a positive relationship with clients by ensuring timely and proactive customer service
- Communicating with customers and Evergreen with aim to resolve any potential issues or delays.
- Investigate and pursue claims as far as possible
- Preparing invoicing and establishing/updating customer records.
- Build customer relationships and be curious about customer business needs and drivers to better serve them and identify new business opportunities
- Reporting to Evergreen according to requirements and timeframe given
- Participate, be engaged and represent the department/company on internal and external meetings and events
We are looking for a person with service-minded, can-do attitude with high motivation and drive. We believe you thrive working with deadlines and developing relations with both customer, business partners and colleagues and that you take great responsibility for your tasks.
As a person, we think you are proactive, organized and business-minded in your thinking. You should like to work independently and take initiatives, as well as you enjoy being a part of a team.
We hope you also share our belief that a bit of humour and joy will makes us achieve better in work!
ABOUT YOUR EXPERIENCE
We are looking for you relevant educational background or/and minimum 2 years’ experience from container shipping, preferably from FCL.
The role requires good interpersonal skills when it involves many internal and external contacts. The position requires great communications skill verbally in and in writing, in both Swedish and English. You possess good knowledge in MSOffice365 and find it easy to learn how to work in new systems.
MORE INFORMATION & HOW TO APPLY
Great accomplishments start with great people. Are you committed, like challenges and want to be part of our team Gothenburg? Join us!
For questions about this position, you are welcome to contact our operations manager, Peter Felldin, email: Peter.felldin@greencarrier.com or ph.; +46704713716
Last application day is October 31st 2024, however we are recruiting ongoing so send you application as soon as possible!
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