Join our dynamic team at Sign Up Software, a leader in Microsoft Dynamics solutions, known for our innovative AP automation tool, Ex Flow. As pioneers in invoice process automation, we help businesses around the world streamline their workflows and enhance operational efficiency. With a strong reputation for expertise, a collaborative work environment, and exciting growth opportunities, we offer an inspiring space for you to contribute to cutting-edge solutions and advance your career in tech.

We are seeking
A Global Customer Care Manager, whom will be responsible for overseeing and optimizing our global support operations and customer success. You will lead a team of local customer success executives, support managers and specialists across various regions, ensuring that we deliver top-notch services to our customers and partners.
The role requires both direct team management and dotted-line oversight, with a focus on maintaining high levels of customer and partner satisfaction.

Responsibilities

• Lead, mentor, and develop a growing team of local support managers and support specialists.

• Oversee and improve global support operations, ensuring SLAs and customer satisfaction goals are met.

• Build scalable support processes to support business growth, with a focus on efficiency and quality.

• Collaborate with internal teams, including product, sales, consulting services and customer success, to ensure seamless service delivery.

• Drive initiatives to improve customer and partner satisfaction through timely resolution of issues and proactive support.

• Analyze and report on support metrics such as resolution time, customer feedback, and ticket volumes to identify trends and improve service.

• Contribute to the strategic direction of global support services, including staffing, tools, and process improvements.

Required Skills

• Proven experience as a Support Manager for IT services/products, with personnel responsibility.

• Experience in building and managing support teams in a global or multi-regional context is a strong plus.

• Leadership skills with a focus on team development and customer outcomes.

• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Excellent communication skills, with the ability to work cross-functionally and manage stakeholders across different regions.

Additional qualifications that would be a plus

• Familiarity with D365FO or similar ERP systems is beneficial.

• Customer success management experience is an advantage.

Important to note:
We encourage you to apply, even if you don't meet every listed requirement. Research shows that individuals from underrepresented groups, including women, often hesitate to apply for certain roles unless they meet every qualification. At Sign Up Software, we value diverse perspectives. age groups. and experiences, and we believe passion and potential are just as important as experience. If you're excited about what we do and feel you could make an impact, we want to hear from you. Let’s explore together if this opportunity is the right fit for you. Interviews will be conducted on an ongoing basis throughout the process.

What we can offer you

• To be part of a successful and growing Swedish company

• A generous wellness contribution

• Health insurance and occupational pension

• Helpful and inclusive colleagues with diverse competence, knowledge, and experience

• A mentor to support you throughout the onboarding phase

• Various trainings and education to enhance your professional development

• Flexible working hours and the possibility of hybrid-remote working

• Convenient office location in Mall of Scandinavia complex, close to public transit

• A collaborative and friendly office environment with afterworks, daily breakfast, summer and winter holiday parties, and plenty of room for socializing – plus a game and TV room

• And more!

About us
Sign Up Software was founded in 1999 and introduced Ex Flow in 2003. Over the years, Sign Up Software has earned a strong reputation in the Microsoft Dynamics community for its solutions in financial process automation. The solutions in the Ex Flow product portfolio are built into Microsoft Dynamics 365 and utilize Azure Services, specifically designed for the “Office of the CFO”.
Sign Up Software currently operates from Sweden (where it is headquartered), Denmark, Netherlands, Germany, Spain, UK, USA, Canada, Singapore, Malaysia, and Australia, and has over 200 employees and partnerships with more than 100 resellers worldwide. Globally, over 1,500 customers rely on Ex Flow to enhance their financial processes in more than 60 countries.