Sweden Job Openings

Epiroc AB

Global Process Specialist - Service

Örebro

October 7, 2024

Are you looking for a role with global exposure? Do you have background in Service operations or other Customer Center experience? Do you want autonomy while supported in a friendly team? Then this could be a job for you!

The Global Process Organization – Service, seeks a colleague to join their team as Global Process Specialist – Service. Our mission is to accelerate towards an easier aftermarket service future and maximizing customers’ productivity. This role presents as opportunity to be involved in critical, global business solution using latest technology while working within a small dedicated team.

Your mission

As a Global Process Specialist – Service, your mission is to continuously improve the MORE Service Template (process design, configuration, interfaces, support material/documentation), to improve service effectiveness and efficiency.

Your responsibilities:

Play an active role in the M3 Cloud solution and become a key expert on the service template
Support the rollout of the solution across Customer Centers
Collaborate with the MORE team, and various stakeholders
Discover and drive improvement and user friendliness opportunities with existing users

The role reports to Global Process and Application Manager, Service to Close.

Your profile

As an ideal candidate, you should have a minimum of 3 years of experience working as a user of ERP systems in a service-oriented role. Previous experience as a Business Key User is highly advantageous. You must have a keen interest in systems and the ability to adapt to new cloud-based solutions. Strong technological aptitude is essential, along with the capability to perform testing and maintain comprehensive documentation.

Excellent communication skills are required to effectively collaborate with business key users, and recommending necessary changes to templates. High emotional intelligence, strong analytical abilities, and a detail-oriented approach are crucial for following through on priorities and synthesizing optimal solutions.

Good English (verbal and written) communication skills are required. Additional language is a plus.

Life at Epiroc

By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled and helpful colleagues who live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with over 113 different nationalities!

In addition to the fact that we have a culture that is characterized by development combined with having a good balance between work and leisure, there are some things that makes us a little extra proud to work at Epiroc:

Global career opportunities
Epiroc University, for your own competence development
Community involvement
Benefits package, which amongst other things include flexible working hours and bonus.

Location and travel

The location for this role is Örebro (Sweden), but other Epiroc offices in EMEA region can be also considered. Local terms and conditions will apply, depending on the successful candidate’s current location. Please note that we do not offer relocation support for this role. Occasional travel is required.

The role can be performed in a hybrid way. It is a way of working that offers flexibility and allows for a better balance between work and private life, which also promotes well-being. The exact split between on-site and remote work is up to further agreement.

Application and contact information

In this recruitment process, we review applications continuously. You are welcome to apply as soon as possible by creating an account in our recruitment system. The last day to apply for this position is 2024-10-31.

For questions about the position, please contact:

Michael Scalon, Global Process and Application Manager, Service to Close, michael.scalon@epiroc.com OR Recruitment specialist Zuzana Kalivodova, zuzana.kalivodova@epiroc.com.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.

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