At Desenio Group, a Swedish e-commerce success story, we are passionate about interior decor and design! Our business idea is simple: on-trend, attractive wall decor should be available to everyone. Since our inception, we’ve experienced steady growth and can now boast web shops available in more than 30 countries, with new markets opening continuously. At Desenio Group, you’ll find a wide selection of posters and mounting solutions, such as poster hangers and clips - often inspired by Scandinavian style.
Join us now, as we are looking for a Customer Service Agent working to support our global market. Since you will suppport or North American market your working hours will be 18.00-22.00 CEST. You will support our customers through our main channels, telephone, chat and email and aim to deliver a top of line customer experience.
You will be a part of a dynamic, helpful and united team that always seeks opportunities and optimization in how to build a great and efficient customer service. In the role of Customer Service Agent, you will report to our Team Leader in Customer Service.
YOUR MAIN JOB ASSIGNMENTS ARE

• Provide exceptional customer service via telephone, chat, email and social media.

• Help our customers by answering questions and solving their problems. Common errands may include solving issues related to shipments, payments and our products.

• Be the link between our customers and the rest of the company regarding feedback and continuous improvement suggestions.

REQUIREMENTS

• Some work experience from a similar role, e.g. from a service-oriented environment or with administrative work. It is a plus if you previously have worked with supporting customers through telephone, chat and email.
• Excellent writing and communicating skills in English.
• Available to work at least 20 hours a week including weekends.
• Can work 1 day a week in our office in Stockholm.
• Valid work permit to yourk in Sweden.

MERITING REQUIREMENTS
If you are familiar with Dixa or similar CRM tools.
If you have knowledge in additional languages that are relevant for Desenio Group and the markets we are shipping to.
As a person, you are a problem-solver who thrives in a dynamic and fast-changing environment! You analyse and divide problems into details to be able to find the best solution to ensure our customers receive a great experience. You are also a team-player with the capability to give and receive feedback respectfully, as well as contributing to keeping the team spirit high. Furthermore, you always put our customers first and have a passion for meeting their needs and expectations.
OTHER INFORMATION
Start date: Mid- September or Early October 2024
Extent: This is a part-time job, and you need to be available for at least 20 hours per week including weekends. Working hours is 18:00 – 22:00 CEST.
Location: Stockholm
We will start selecting and interviewing right away, and the position might be filled before last application date. Send your application in English. Note! We do not accept applications through email.