LANDAUER is the world leader in dosimetry services and equipment, part of Fluke Health Solutions / Fortive group.
LANDAUER Nordic office is located in Hovås, near Gothenburg (Sweden).
Learn more about the company here: https://www.landauer.se/

As a Customer Support Representative, you will provide basic technical support and assistance to customers, mostly via e-mail but also phone-call. The Customer Support Representative handles various customer requests, answer questions, and resolves any emerging problems that our customers may face with accuracy and efficiency. This is an exciting and varied job in the field of radiation safety products.
Our customers are professionals from the nuclear and medical sectors, mainly in Sweden and Norway.
Our focus is on providing exceptional customer care and to do what it takes to help each customer.
Comfortable with phone calls and writing personalized answers to customer requests, you are their privileged contact and will contribute to the satisfaction and sustainability of our customers.
You will be part of a small team, in an international company.
You will work mainly on your own, with a customer service back-up colleague based in France and an inside sales colleague based in Hovås.
You will report to the EMEA customer service manager based in France, and be in regular contact with colleagues in Production, Sales, Finance, Technical support and IT based in France (in English).
You will have the opportunity to participate in a lot of post-production activities such as padel and corporate events with the FHS Hovås team.

Responsibilities:

• Support customers with product and service questions via email and telephone calls
• Open new customer accounts and updating existing accounts
• Enter orders
• Initiate corrective action, when necessary, to resolve complex customer requests or needs
• Provide assistance and guidance on customer web-portal
• Handle credits and various invoice questions
• Answer shipping questions and other logistics assistance
• Process master data and client lists accurately

Qualifications and skills

• Excellent customer service skills
• Strong oral and written communication skills
• Experience with multiple IT platforms, proficiency with Email, Excel, Word
• Ability to deal with data that is of a sensitive and confidential nature
• Attention to detail
• Ability to multi-task, prioritize, and manage time effectively
• Effective decision-making skills coupled with the ability to problem solve
• Ability to track errors and escalate to other departments
• Fluent in Swedish and English
• Ability to work independently
• Results driven

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.<

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.