Sweden Job Openings
TUI Group
Holiday Change Executive
Stockholm
FULL TIME
August 28, 2024
-
Stockholm, Sweden
-
128946
-
Hybrid
-
Permanent
-
Full Time
-
39 (depending on location)
- Handle seasonal based changes as well as ad-hoc changes (charter flight and hotel, dynamic flight and hotel, excursions, ski and cruise).
- Find an alternative holiday to our customers and handle the re-booking.
- Responsible for all customer information regarding a holiday change.
- Securing the customer information is legally correct and according to guidelines.
- Quality assurance.
- Support function both in-house and to our partners.
- Amadeus experience is a must have.
- Service minded and customer oriented.
- Being able to work in a fast paced environment.
- Quality and detail focus with strong problem-solving and coordination skills.
- A great team player with good interpersonal skills.
- Self-reliant, important to be able to make decisions.
- Great skills in working within different IT-systems, in particular Microsoft Office 365.
- Driven to achieve goals.
- Understanding of travel law and regulations.
- Excellent written and oral communication skills in Swedish and English. One other Nordic language is a huge plus.
- Good experience in customer care within the travel industry and a strong work experience overall.
- Great location and open space offices
- Excellent career development opportunities
- Fantastic holiday benefits including discounts
- Online wellbeing and learning support
- Fun and dynamic work culture
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
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