About the company
Indiska is a Swedish lifestyle company established in 1901. The products of Indiska are sold through 44 stores in Sweden and Finland, as well as through our international online shop at indiska.com. Indiska offers a unique meeting place with a mix of interior design and fashion that find its inspiration all around the globe, combined with a Scandinavian view on design, a more sustainable quality, and accessible prices.
Indiska is on an intense journey of change, taking our customer offer and our brand to the next level. For our employees this poses high demand on flexibility, entrepreneurship and drive. If you are interested in fashion as well as interior design and are passionate about making a difference, you will fit in with us. We hope you want to join us on our journey!
OVERVIEW PURPOSE AND AIM OF THE POSITION

• The IT Manager will oversee the technology infrastructure and systems of our retail and e-commerce operations. This role is crucial for ensuring seamless integration between our physical stores and online platforms, enhancing customer experience, and driving business growth.

To succeed is this role you will need to:

• be driven

• have a learning mindset

• be a team player

• have a customer centric approach

RESPONSIBILITIES AND DUTIES
Main responsibilities

• Oversee the maintenance and operation of all IT systems, including hardware, software, and networks, ensuring that they meet the needs of both retail stores and e-commerce platforms. System development when required.

• Oversee the technology infrastructure, and lead any new IT projects, including system upgrades ensuring they are completed on time and within budget.
  

• Have strong communication skills towards both the internal, and the external stakeholders, as well as vendors/suppliers.
  

• Support the e-commerce manager with the smooth functioning of the e-commerce website, including uptime, and security.
  

• Continuously maintain robust security protocols to protect customer data and company information.
  

• Facilitate (first point of contact for external providers) the integration of various systems (POS, ERP, CRM, E-commerce) to ensure seamless operations across all channels.
  

• Provide technical support and training to staff, ensuring they can effectively use the technology tools provided. Troubleshooting when required.
  

Manage relationships with external IT vendors and service providers to ensure quality and cost-effective services.

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EXPERIENCE AND QUALIFICATIONS
Education

• Bachelor’s degree in information technology, Computer Science, or a related field. Alternative extensive relevant work experience.

Experience/distinctive competences

• Proven experience as an IT Manager or similar role, preferably in retail and e-commerce environments.
  

• Strong knowledge of IT systems, networks, and security. Experience with e-commerce platforms, POS systems, and CRM software.
  

• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues efficiently.
  

• Excellent communication skills, both written and verbal, Swedish and English, with the ability to explain complex technical concepts to non-technical staff.
  

• Experience with cloud computing and Saa S solutions.
  

• Familiarity with data analytics and business intelligence tools.
  

• Ensure all IT operations comply with relevant laws and regulations, including data protection and privacy laws.
  

• Develop and manage the IT budget, ensuring cost-effective solutions and investments. Previous experience in having budget responsibility needed.

Be responsible for monitoring the purchase or re-use IT equipment from third party technical support providers

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Information
Type of employment: Permanent, full-time after an initial 6-month trial period.
Start date: By agreement. As soon as possible.
Location: Office based role with possibility to work remotely one day per week.
Application deadline: 2024-11-30.
Does this sound like an interesting opportunity? Don’t hesitate to send in your application as we will interview continuously.
Meet some of our colleagues and get further information about the company and our commitment to environmental, ethical, and social issues, on our website www.indiska.com.