Sweden Job Openings

Tobii Dynavox
Technical Support Manager
Stockholm
FULL TIME
October 22, 2024
At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.
To learn more about what we make possible, meet some of our customers or take a look at some of our products.
What you’ll do:
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Oversee day-to-day case management, ensuring timely and accurate solutions.
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Ensure the team has sufficient technical knowledge for current and new products and planning ongoing training for the team.
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Conduct 1:1 meetings, team meetings, performance appraisals and salary reviews with team members.
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Nurture great collaborative culture in the team, promoting open and honest communication.
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Maintain and optimize procedures, processes, and systems to support the market globally.
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Ensure Technical Support global scalability and availability as we grow our markets.
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Act as escalation point for resolving Technical Support related issues.
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Collaborate with direct market regional managers to grow their markets.
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Work alongside Sales Operations to implement strategic plans.
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At least 1 year of experience in technical support and/or customer service is required.
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Previous team and/or operational leadership experience in tech support and/or customer service experience is high valued.
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Excellent verbal and written communication skills in English are required. Proficiency in Norwegian or Swedish is a plus!
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Familiarity with Microsoft 365 tools.
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Experience with CRM systems is required (Salesforce, Dynamics 365 is a bonus).
Where we stand:
We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.
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