• Lead and manage end-to-end IT service transition processes for new or modified services.
• Collaborate with project managers, developers, and operations teams to define transition requirements, timelines, and deliverables.
• Conduct thorough impact assessments and ensure that all stakeholders understand the impact of upcoming changes.
• Establish, monitor, and document KPIs and SLAs to measure service stability post-transition.
• Ensure smooth handover of new or modified services to operational teams, including training and documentation.
• Perform post-implementation reviews to identify lessons learned and improve future transitions.

• Act as the primary point of contact and escalation manager for major incidents, coordinating across IT teams to ensure timely resolution.
• Establish and manage an incident command structure during major incidents, ensuring clear roles, responsibilities, and communication.
• Provide timely, accurate, and ongoing incident updates to stakeholders, including senior management, customers, and impacted teams.
• Collaborate with technical teams to perform root cause analysis, document findings, and implement corrective actions.
• Develop, implement, and refine incident response and recovery plans to minimize downtime and prevent recurrence.
Conduct post-incident reviews and work with teams to identify opportunities for improving incident response and resolution processes.

• Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience will be considered.
• That have a few years of experience in IT service management, with a focus on transition and incident coordination.
• Solid understanding of IT transition processes, including change management, service design, and deployment.
• Knowledge with ITSM tools (e.g., Service Now, Jira) and basic knowledge of networking, server management, and cloud environments
• Experience in managing major incidents and IT transitions in a complex, multi-vendor environment.
• It is a preferred if you have ITIL v3/v4 Foundation or similar certification in IT Service Management.
• Strong communication skills, with the ability to lead discussions with both technical and non-technical audiences.
• Excellent analytical and problem-solving abilities, with the capacity to stay composed under pressure.
• Strong organizational and time-management skills, enabling effective prioritization of tasks.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com