Your team

Your role

• External banking application support: Handling emails and calls received by the Client Call Centre (CCC) to provide accurate responses and resolve issues encountered by users of mobile banking applications.
• Internal business support: Handling internal requests related to all business applications with regard to matters linked to investments, the Front, clients or compliance.
• Providing level one support and following up on problem resolution with level two and level three support to ensure efficient and timely resolution.
• Working with other business lines to manage communication on all applications under the team's responsibility to ensure smooth and consistent communication.
• Participating in user acceptance tests (UATs) to confirm the correct functioning and usability of applications.
• Carrying out administrative and production tasks related to the team's mission.

Your profile

• Swiss CFC commercial diploma or training deemed equivalent.
• At least 4 years’ experience in the banking industry would be an advantage.
• Proven experience in providing help desk type support.
• Fluent in French and English (written and spoken); knowledge of German and Spanish would a plus.
• Strong client focus with a keen sense of client service.
• Excellent interpersonal skills, together with effective communication and relationship-building abilities.
• Good listening skills, ability to show empathy and patience to deliver exceptional service to clients.
• Ability to work as part of a team by fostering collaboration and cooperation among colleagues.
• Excellent organisational skills, flexibility, independence and sense of initiative.
• Proficiency in using digital tools and widely used communication devices (i OS, Android).
• Good knowledge of the Windows and Mac operating systems.
• Must be a resident in Switzerland.

Note

We will not accept any CVs via agencies

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