The Corporate Tour Manager supervises the shipboard shore excursions department with the goal to meet corporate revenue and guest service targets by engaging a range of relevant departments.

• Fluent in English. Any other language is a very strong advantage;
• Global knowledge (historical, geographical, cultural and commercial) of the most important ports of call described in the tour program and a full understanding of the excursions conducted in those ports, especially for the Mediterranean, Northern Europe and the Caribbean;
• Around 10 years of experience in a similar position, as Shore Excursions Manager in the cruise industry with a focus on the Mediterranean, Northern Europe and the Caribbean. Cruise industry experience is a must;
• Good knowledge of MS Office, especially Excel, Word, Outlook and Power Point. Knowledge of Fidelio or any other cruise reservation and ticketing systems is a strong advantage;
• Strong analytical skills and self-starter;
• Ability to work, sometimes, in a stressful environment;
• Customer focus and results-oriented;
• Ability to travel up to 30% of the time.
• Coordinates and supervises all Shore Excursions activities on board;
• Monitors the general fleet progressive revenue performance and budget trends and intervenes whether needed to ensure company targets are met;
• Keeps updated and implements new standard procedures for all on board Shore Excursions department;
• Prepares the budget and pricing in conjunction with the Shore Excursions analyst;
• Identifies competitive threats and consumer trends within the assigned geographical region and strategies for appropriate responses;
• Analyses guest service scores by region and develops tactics to ensure continued improvement;
• Performs ship visits to monitor business and team performances. Furthermore, he\/she provides training to onboard teams and supports them to ensure that both the best service and maximum revenues are generated;
• Performs site inspections to support product development and identifies new possible shore excursions and\/or provide feedback on the current tour programs;
• Develop and manage new Shore Excursions related business to enhance the company’s revenues and the guest's satisfaction (e.g. Shopping Program; Bike Excursions, etc).

VISA REQUIREMENTS (if any)

EU Passport or Right to work in Switzerland.

Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.