Decathlon CH Mission The Swiss Federal Workshop is Decathlon's centralized repair workshop serving Swiss branches, B2B clients, and, of course, our sports users. Opened in March 2023, five years after Decathlon's arrival in Switzerland, the Federal Workshop consists of 16 team members and is set to grow, as is its service catalog, which expands month after month. Switzerland is a unique country with its own specificities: a centrally located customs area within the EU, passionate sports enthusiasts speaking German, French, and Italian, a high standard for repairability and practice, and a strong expectation for sustainability and circularity. Decathlon Switzerland aims to establish repair services as a CENTER of EXCELLENCE to meet these significant market expectations and place it at the heart of repair services in stores, second-hand initiatives, and rental services. You will be at the heart of our technical expertise! The team must be highly versatile, autonomous, innovative, and our technicians' roles are particularly diverse. Thanks to you, the Swiss Federal workshop will be able to deliver quality repairs, local service, and technical know-how. To support this mission and in alignment with our Swiss project (Strategic Priority number), we are looking to recruit the future Director of the Swiss Federal Workshop. This role will be essential for continuing to develop our activities and team members while enhancing the level of service we provide daily to the 50 Swiss stores and future locations. The workshop in a few words: - 1200 sm2 - 16 people located in Onnens, with a planned relocation to Bern in 2026 - 8 processes have to be mastered - 3 mains customers : customers instore, rental refit unit & 2nd life product unit Your responsabilities : Developp the performance of my processes - Develop the efficiency and quality of operating methods for my processes - Formalize my service policy and implement it in my logistics area - Ensure compliance with procedures and management of service handling - Guarantee the safety of my technicians - Ensure the availability of spare parts and consumables - Manage and plan workshop hours for each of my process - Guarantee the cost-effectiveness of my processes - Improve remote customer relationships Ensure all performances and risk metrics in my workshop - Define standards in normal situations, anticipate & manage future performance risks of my domain. - Animate my domain performance with data analytics and problem visualization (in alignment with Repair Leader & team Leader)). - Support the detection of root cause by expertise, propose solutions & solve the problem to improve performance & achieve defined targets in time. - Lead & empower team-mates to continuously improve methods & tools to achieve better performance. Manage a team - Take care of myself and my teammates by creating a motivating and supportive work environment. - Lead the management framework (Team and individual projects, Mission, EI, Compensation, Performance, “celebrate victories”) while integrating transformation challenges. Review regularly & routinely debrief with team members & leaders on human basis: competency, workload, resources, etc. - Foster a team spirit that supports the project. - Ensure compliance with legal and contractual obligations for staff. - Build a current and future human structure aligned with my commercial strategy, economic activity, and transformations (digital, data, sustainability, jobs, etc.) Ensure the daily operational continuity of the workshop - Ensure the safety of the country workshop. - Ensure the availability of team members. - Ensure the availability of products.